Division Manager - Development Services

Pima County • Tucson, AZ

1d • Onsite

About The Position

Pima County Development Services is seeking an experienced and collaborative leader to serve as Division Manager of the Operations Division. The ideal candidate will have a strong background in the development and permitting process, extensive experience working within the Accela permitting system, and a proven ability to supervise staff and lead organizational initiatives. Success in this role requires excellent communication skills, sound judgment, and the ability to collaborate across divisions to identify solutions, build consensus, and support continuous improvement efforts. A thorough understanding of development codes, regulations, and permitting processes is essential. As Division Manager, you will oversee the Operations Division, including management of the department's GIS, computer systems, IT support, finance functions, project management activities, and customer service initiatives. The position is also responsible for other operational functions that support the overall success of the department and its strategic goals. This leadership role reports directly to a Deputy Director and supervises a team of approximately 4–6 employees. Work is primarily performed in an office setting. This classification is in the unclassified service and is exempt from the Pima County Merit System Rules.

Requirements

• Bachelor’s degree from an accredited college or university with an academic major in Business Administration/Public Administration/Management, Urban Planning, Civil Engineering, Architecture, Construction Management, Environmental Science/Engineering or a related field as determined by the department head at the time of recruitment
• Five years of professional experience in management INCLUDING two years supervising activities in development services
• Relevant experience and/or education from an accredited college or university may be substituted

Nice To Haves

• Minimum five (5) years of experience with Accela permitting software
• Minimum five (5) years of experience with development review process such as administration of the permit process, finance, planning, zoning, addressing or areas related to other public works department(s) reviews such as transportation, flood control or wastewater

Responsibilities

• Plans, organizes, trains and manages assigned Development Services activities, supervising staff across various functional areas such as planning, development review, permitting, and code enforcement
• Manages, monitors, and evaluates the effectiveness of services provided by the division, ensuring compliance with federal, state, county, and related laws, rules, and regulations
• Advises management on the development of policies, standards, and operating procedures to ensure timeliness and efficiency to meet both long- and short-term strategic goals for the division
• Oversees the planning and coordination with other county departments, ensuring alignment with development goals, safety standards, infrastructure improvements, and innovative practices in development
• Assists in developing, administering, and monitoring budgets for assigned areas, providing input during the department’s budget process
• Addresses complex public inquiries related to development services, ensuring that concerns are effectively resolved and community needs are met
• Represents the division in interactions with other public works departments, municipalities, developers, utilities, and regional organizations, such as the Pima Association of Governments, Metropolitan Pima Alliance, Southern Arizona Home Builders Association
• Conducts research, investigations, and analysis on contentious or sensitive issues, documenting findings and recommending appropriate actions to the director or deputy director
• Prepares and delivers comprehensive technical reports on division activities, ensuring accurate and timely reporting for management review
• Monitors contractual agreements and services related to development projects, including preparing requests for proposals (RFPs) and analyzing proposals for assigned projects or services

Benefits

• Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager