Division Director of Patient Dining Services

Compass Group•COTTONWOOD, AZ

4d•Hybrid

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences to support healing and health. The company has a long history of serving major health systems and leverages culinary, nutritional, and operational expertise. Morrison has been recognized as a Best Place to Work and a Top Training Organization. This role, under the National Director of Patient Dining Services, provides training and leadership for Morrison's field patient services, focusing on implementing and retraining Morrison branded service programs. The position and team are responsible for designing and implementing patient service programs, training field personnel, innovating new programs, and supporting sales training.

Requirements

Minimum of 3 years in Patient Dining services experiences in acute or long term care required.
Must be willing to travel on a regular basis – ~50-75% of time.
Demonstrates strong technical and scientific knowledge with an awareness of management consideration.
Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet.
Ability to effectively communicate, verbally and in writing, to all levels of persons.
Ability to effectively speak and present publically.

Nice To Haves

Multi-unit experience preferred.
Experience with regulatory standard compliance in healthcare and long term care preferred.
Experience with Webtrition is a plus.

Responsibilities

Designing and implementing Morrison branded patient service programs
Training field personnel responsible for patient services
Innovation of new programs and evolution of existing programs
Support and participate in sales trainings on-site, in classes or otherwise stipulated as needed.
Actively engaged in the training of Morrison Branded patient dining program standards
Works closely with My Dining and Compass IT team members to support opening for MyDining technology services for patient dining programs
Communicates effectively to ensure all deadlines and financial goals are met
Works closely with the corporate and regional team staff to support field and corporate initiatives.
Collaborates with allied departments to help drive patient services to best success possible and target patient satisfaction goals.
Completes all required documentation and reports in a timely, professional and thorough manner.
Develops and analyzes budget data utilizing the established goals and objectives for the department.
Communicates effectively with all team members, clients and customers. This includes telephone, written, and electronic communication.
Participates and attends company and client meetings, staff development, and professional programs, as appropriate.
Reads and complies with all policies and procedures of Morrison and Compass as appropriate.
Follows client facility, Morrison and Compass safety policies and procedures to include incident reporting.
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
Performs other tasks that may be assigned.