Division Director of Ambulatory Clinical Quality

HCA Healthcare • Salt Lake, UT

7d • Onsite

About The Position

The Division Director of Ambulatory Clinical Quality is the lead subject matter expert for clinical quality and risk across HCA Physician Services ambulatory locations and providers in the Mountain and Far West Divisions. The role oversees quality of care for approximately 5,500 or more providers across more than 1,100 practice locations and leads clinical quality, risk, government payor initiatives, and performance improvement activities across specialty service lines. The director collaborates closely with operational leadership to support clinical outcomes aligned with HCA’s mission and vision.

The position is based in Salt Lake City, Utah, with approximately 20% travel across Utah, Idaho, California, Nevada, and Alaska, as well as to HCA headquarters in Brentwood, Tennessee, as needed. The director provides strategic leadership for divisional quality programs, supports regulatory compliance and reporting, monitors quality trends, facilitates investigations and root cause analyses, and helps practices identify and address deficiencies. The role also supports government payor initiatives, including MACRA and MIPS, and provides education and consultative support to employees, medical staff, practices, and divisional leadership.

Requirements

• Bachelor’s degree required.
• Three to seven years of relevant experience required.
• Active RN license as required by the state of employment.

Nice To Haves

• Master’s degree highly preferred.

Responsibilities

• Provide strategic leadership for the division’s clinical quality, risk, and performance improvement agenda.
• Develop a customized quality agenda with division operational leadership based on local market needs.
• Direct implementation of clinical quality programs and performance improvement throughout assigned divisions.
• Guide HCA Physician Services employees and management in complying with program requirements and intent.
• Lead clinical improvement and service enhancement work.
• Support practices in preparing reports for the HCA Physician Services Quality Committee, Division Leadership, Physician Governance Councils, and HCA Physician Services Vice Presidents.
• Support HCA Physician Services Quality Improvement and Patient Safety initiatives as directed.
• Prepare and submit meeting minutes as directed.
• Coordinate with the Clinical Services Group to develop and implement programs, initiatives, and improvement strategies that support compliance with applicable laws, regulations, and governmental requirements.
• Ensure required state and federal reporting is completed on time.
• Monitor quality improvement trends and communicate them to Operations.
• Assist with metric reports and meaningful improvement plans.
• Participate in Quality Monthly and Quarterly Operating Reviews.
• Facilitate communication with Physician Services and Clinical Services Group leadership about clinical performance improvement activities and initiatives.
• Facilitate investigation, required reporting, and corrective-action development for serious quality or risk issues as requested by divisional and group vice presidents.
• Facilitate completion of root cause analyses.
• Monitor regulations and pending or implemented changes, and develop communications to alert divisions.
• Participate in divisional quality strategic planning that accounts for local market dynamics.
• Maintain current competency in Quality Program initiatives.
• Assess practices, identify deficiencies, develop corrective-action plans with Operations, and assist in managing plans through completion.
• Submit reports to the AVP on divisional quality initiative performance and provide action plans for unmet initiatives.
• Educate employees and medical staff and support ongoing education on Quality Program initiatives.
• Meet regularly with Practice Managers and encourage shared learning.
• Provide divisional support and leadership for government payor initiatives, including MACRA, MIPS, and applicable advanced alternative payment models such as ACOs and CPC+.
• Review quality-related complaints, concerns, and questions and provide consultative leadership and support to practices and division personnel as directed.
• Maintain strict confidentiality regarding patient, employee, and physician relations.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director