Director of Quality

NOVO•DuBois, PA

About The Position

NOVO Health Services is seeking a strategic, results-driven Director of Quality to develop, implement, and sustain enterprise-wide quality systems across its healthcare linen facilities. The role ensures compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, HIPAA, and other applicable standards and regulations. The Director will lead quality strategy across multiple facilities and partner with Operations, Maintenance, Safety, and Executive Leadership to strengthen audit readiness, enhance infection prevention protocols, and drive consistent execution and measurable improvement. The Director serves as the executive quality leader during audits, client reviews, and accreditation processes; establishes standardized policies, procedures, and KPIs; and leads internal audits, investigations, and corrective and preventive actions. The role analyzes quality data, process variation, customer complaints, and infection-prevention metrics, while advancing standardization in wash chemistry validation, TRC testing, infection-control protocols, and textile processing, finishing, and distribution. The Director also serves as an executive liaison for client quality concerns, builds and develops plant-level quality teams, and communicates quality performance and risks to executive leadership. Work is performed in both office and industrial laundry production environments, with regular travel to NOVO facilities as business needs require. Production-floor conditions may include heat, humidity, noise, moving equipment, and soiled healthcare textiles. The position requires extended periods of standing and walking, occasional lifting up to 25 pounds, and use of required PPE and adherence to infection-control and safety requirements.

Requirements

Bachelor's degree in Engineering, Quality Management, Microbiology, Healthcare Administration, or a related field.
7–10+ years of progressive quality leadership experience in healthcare textile, industrial laundry, medical device, food processing, or another regulated manufacturing environment.
Demonstrated success leading multi-site quality systems.
Strong working knowledge of Lean, Six Sigma, and root-cause methodologies.
Proven ability to lead audits, drive CAPA programs, and improve regulatory outcomes.
Strong executive communication skills and data-driven decision-making ability.
Willingness to travel regularly to NOVO facilities across the network.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to stand and walk on the production floor for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to wear required PPE and follow infection-control and safety requirements on the production floor.

Nice To Haves

Master's degree in a related field.
Direct experience with HLAC, Hygienically Clean, or healthcare accreditation standards.
Lean Six Sigma Green Belt or Black Belt, or ASQ certification such as CQE, CQA, or CMQ/OE.
Experience with infection-prevention practices in a healthcare or healthcare-supply environment.
Experience implementing quality management systems and KPI dashboards across multiple sites.

Responsibilities

Develop and execute NOVO's enterprise-wide quality strategy in alignment with healthcare regulatory standards and company growth objectives.
Establish standardized quality policies, procedures, and KPIs across all facilities.
Promote accountability, continuous improvement, and operational discipline.
Serve as the executive quality leader during audits, client reviews, and accreditation processes.
Ensure compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, HIPAA, and other applicable regulations.
Maintain audit-ready facilities and lead internal audits, mock inspections, and corrective-action programs.
Partner with plant leadership to address non-conformances and mitigate risk.
Analyze quality data, process variation, customer complaints, and infection-prevention metrics to identify trends and opportunities.
Lead root-cause investigations and corrective and preventive action (CAPA) initiatives.
Drive standardization of wash chemistry validation, TRC testing, and infection-control protocols.
Implement best practices across textile processing, finishing, and distribution.
Act as the executive liaison for client quality concerns and service deviations.
Lead structured response plans for customer complaints, contamination events, and compliance issues.
Strengthen transparency and reporting to protect and grow client relationships.
Build, lead, and develop plant-level quality teams.
Train plant leadership and production team members on quality standards and compliance expectations.
Foster collaboration among Operations, Maintenance, and Safety.
Communicate quality performance, risks, and improvement plans to Executive Leadership.