Division Collection Manager

Genuine Parts Company•Fort Wayne, IN

About The Position

The Division Collection Manager works to collect on outstanding customer accounts receivable balances. This role involves reviewing collection reports, prioritizing assigned accounts, and utilizing problem-solving techniques to ensure payment. The manager will audit delinquent accounts to determine the best course of action before recommending placement with a collection agency or attorney. This position also focuses on identifying and preventing credit risk and receivables-related loss, evaluating customer records, and recommending actions such as closing accounts or reducing credit limits. Collaboration with branches on their Accounts Receivable balances and assisting them with Accounts Receivable software are key components of this role. Additionally, the Division Collection Manager is responsible for managing a small team, including hiring, training, development, and discipline.

Requirements

Typically requires a bachelor's degree and three (3) or more years of related experience or an equivalent combination.
Intermediate Microsoft Office skills with an emphasis on Excel and Access.
Excellent verbal and written communication skills.
Ability to communicate across all levels of the organization.
Excellent problem solving skills.
Efficient and organized.
Strong follow-up skills and attention to detail.
Ability to apply a customer service oriented approach to collection management.

Responsibilities

Reviews collection reports, prioritizes, and pursues assigned accounts for collections.
Uses problem solving techniques to ensure payment.
Audits delinquent accounts considered to be uncollectible to ensure maximum efforts are taken before recommending accounts to be placed with a collection agency or attorney.
Identifies and prevents credit risk and receivables related loss.
Evaluates customer records based on payment history and recommends that accounts are closed, credit limit reduced, or extended.
Communicates and works with branches on their Accounts Receivable balances.
Manages a small team of employees. Responsible for hiring, training, development, and discipline.
Assists branches as needed in using Accounts Receivable software.
Performs other duties as assigned.