Division Collection Manager

Genuine Parts Company•Fort Wayne, AL

About The Position

The Division Collection Manager works to collect on outstanding customer accounts receivable balances. This role involves reviewing collection reports, prioritizing and pursuing assigned accounts, and using problem-solving techniques to ensure payment. The manager will audit delinquent accounts to ensure maximum efforts are taken before recommending placement with a collection agency or attorney, and will identify and prevent credit risk and receivables-related loss. Additionally, the role includes evaluating customer records based on payment history and recommending actions such as closing accounts or reducing credit limits, and communicating with branches regarding their Accounts Receivable balances. The position also involves managing a small team, including hiring, training, development, and discipline, and assisting branches with Accounts Receivable software. Other duties as assigned.

Requirements

Intermediate Microsoft Office skills with an emphasis on Excel and Access.
Excellent verbal and written communication skills.
Ability to communicate across all levels of the organization.
Excellent problem solving skills.
Efficient and organized.
Strong follow-up skills and attention to detail.
Ability to apply a customer service oriented approach to collection management.

Nice To Haves

Typically requires a bachelor's degree and three (3) or more years of related experience or an equivalent combination.

Responsibilities

Reviews collection reports, prioritizes, and pursues assigned accounts for collections.
Uses problem solving techniques to ensure payment.
Audits delinquent accounts considered to be uncollectible to ensure maximum efforts are taken before recommending accounts to be placed with a collection agency or attorney.
Identifies and prevents credit risk and receivables related loss.
Evaluates customer records based on payment history and recommends that accounts are closed, credit limit reduced, or extended.
Communicates and works with branches on their Accounts Receivable balances.
Manages a small team of employees. Responsible for hiring, training, development, and discipline.
Assists branches as needed in using Accounts Receivable software.
Performs other duties as assigned.