Division Administrator

State of Iowa•Des Moines - 50313 - Polk County, IA

2d•Onsite

About The Position

This is a non-merit, at-will position for the Iowa Department of Inspections, Appeals, & Licensing. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise. To be considered, interested applicants must upload a cover letter and resume to the Attachments section of their application for this position. The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a collaborative, solution-oriented, and enthusiastic professional to join our regulatory department and serve as the Division Administrator ( Public Service Executive) for our Professional Licensing Division at our central office campus near Valley Junction in Des Moines, Iowa. Who We Are DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administration, Administrative Hearings, Building & Construction, Health & Safety, Investigations, OSHA, Professional Licensing, and Workers’ Compensation. DIAL’s mission is Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. To accomplish our mission, the individual selected for this position will assist the department by providing leadership, vision, structure, and accountability to the Professional Licensing division. What We’re Seeking Reporting to the Director the department, the Division Administrator ensures effective and efficient service delivery across all operational aspects for the division, providing overall management direction and oversight to areas including Application & Renewal; Board Operations; Compliance; Monitoring; and Support bureaus. Additionally, the Administrator will serve on the leadership team for the Administrative Licensing and Inspection Governance Network (ALIGN) project. Serving as Administrator, you’ll develop and implement cost-effective solutions to improve efficiency, drive productivity through ensuring compliance with performance metrics, and work collaboratively with legal counsel, boards, and other groups to ensure the division is meeting DIAL’s regulatory goals within our procedural framework. The successful candidate for this fast-paced and critical position is a motivated, organized, and detailed leader. The position reports to the Director, and will be located in our headquarters located at 6200 Park Avenue near West Des Moines. Desired skills and abilities include: Demonstrated leader with team-building abilities Works collaboratively with a diverse group of people and leads a team of talented professionals and staff Detail-oriented and is highly responsive to colleagues and stakeholders Displays high standards of professional and ethical conduct Commits to providing a high-quality service Possesses a high level of organization skills and is process-driven What You’ll Do You will be an integral member of DIAL’s senior executive leadership team, providing direct leadership to the Professional Licensing division in supporting the agency’s operations by: Continuously analyzing operational problems and implement timely, effective, and economical solutions. Ensuring collaboration, cooperation, and joint efficiencies while overseeing four bureaus Soliciting feedback from customers regarding division services Supervising and effectively managing division personnel Reporting activity regularly to the Director and Chief Operating Officer Keeping up to date with state and national trends, laws, and rules impacting areas of responsibility Developing the division's performance plan and providing data for the agency performance report Participating in the department's strategic plan Preparing and monitoring the division’s $50M budget What We Offer When you join DIAL, you help to make Iowa safer and healthier while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including: Excellent pay and robust benefits, including excellent health, dental, life and vision insurance Teleworking options after the first six months Generous paid time off, including vacation, paid holidays, and sick leave accrual Opportunities for professional development Flexible Spending Accounts for medical and dependent care Iowa Public Employee Retirement System (IPERS) Retirement Package Optional 401A plan with employer contribution. Retirement Investors Club (Employer Sponsored Retirement Plan). Employee Assistance Program for support when you need it most. Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more) Access to an on-site employee fitness center For additional information on benefits click here . Excited to pursue the next step in your career? Apply today! E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov . Background check required. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: 1) Graduation from an accredited four-year college or university and experience equal to seven years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation. 2) Eleven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation. 3) All of the following (a and b): a. Seven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. 4) All of the following (a, b, and c): a. Five years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. 5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Manager 1, Public Service Manager 2, or comparable specific management-level position. For additional information, please click on this link to view the job description.

Requirements

Graduation from an accredited four-year college or university and experience equal to seven years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
Eleven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.
Seven years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation, and a combination of a total of four years of education and full-time experience (where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience).
Five years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation, and a combination of a total of four years of education and full-time experience (where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience), and a combination of a total of two years of graduate-level education and full-time experience (where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area equals one year of full-time experience).
Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Manager 1, Public Service Manager 2, or comparable specific management-level position.
Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

Nice To Haves

Demonstrated leader with team-building abilities
Works collaboratively with a diverse group of people and leads a team of talented professionals and staff
Detail-oriented and is highly responsive to colleagues and stakeholders
Displays high standards of professional and ethical conduct
Commits to providing a high-quality service
Possesses a high level of organization skills and is process-driven

Responsibilities

Provide leadership, vision, structure, and accountability to the Professional Licensing division.
Ensure effective and efficient service delivery across all operational aspects for the division, providing overall management direction and oversight to areas including Application & Renewal; Board Operations; Compliance; Monitoring; and Support bureaus.
Serve on the leadership team for the Administrative Licensing and Inspection Governance Network (ALIGN) project.
Develop and implement cost-effective solutions to improve efficiency.
Drive productivity through ensuring compliance with performance metrics.
Work collaboratively with legal counsel, boards, and other groups to ensure the division is meeting DIAL’s regulatory goals within our procedural framework.
Continuously analyze operational problems and implement timely, effective, and economical solutions.
Ensure collaboration, cooperation, and joint efficiencies while overseeing four bureaus.
Solicit feedback from customers regarding division services.
Supervise and effectively manage division personnel.
Report activity regularly to the Director and Chief Operating Officer.
Keep up to date with state and national trends, laws, and rules impacting areas of responsibility.
Develop the division's performance plan and provide data for the agency performance report.
Participate in the department's strategic plan.
Prepare and monitor the division’s $50M budget.

Benefits

Excellent pay and robust benefits
Excellent health, dental, life and vision insurance
Teleworking options after the first six months
Generous paid time off, including vacation, paid holidays, and sick leave accrual
Opportunities for professional development
Flexible Spending Accounts for medical and dependent care
Iowa Public Employee Retirement System (IPERS) Retirement Package
Optional 401A plan with employer contribution
Retirement Investors Club (Employer Sponsored Retirement Plan)
Employee Assistance Program for support when you need it most
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
Access to an on-site employee fitness center