Division Administrator II - Otolaryngology, Head and Neck Surgery

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

2d•$110,240 - $181,896•Onsite

About The Position

The Division Administrator II is responsible for the development, coordination and implementation of strategies and operations for a highly complex portfolio of divisions or programs in the Department of Pediatrics. In collaboration with the Division Head, Clinical Practice Director, Fellowship Program Director and Medical Directors and Section Heads (as appropriate) of the divisions, this individual will work with other hospital and medical group leaders to strategically align and integrate our goals and activities in clinical care, research, teaching and advocacy to achieve maximum measurable impact. As the lead administrator for their respective divisions, this individual is responsible for administration, operations management, financial management, strategic planning, and compliance of the multi-mission activities of their divisions.

Requirements

Master’s Degree in business administration, healthcare administration, public health or related field strongly preferred. In lieu of a master’s degree, 8-10 years of progressively responsible leadership experience in academic medical practice management will be considered.
Minimum of 3-5 years of progressively responsible leadership experience in one or more of the following areas: physician practice management, healthcare operations management, heath care project management, planning or consulting required.
Demonstrated track record of successfully collaborating with organizational senior leaders, physicians and peers.
Flexible and innovative problem-solving skills.
Ability to exercise independent initiative, judgment, discretion and decision-making to achieve organizational objectives.
Functional knowledge of group-teamwork dynamics; ability to create and work in strong team atmosphere.
Ability to lead and motivate all levels of employees.
Ability to lead multiple projects simultaneously and work effectively and efficiently with strict deadlines.
Strong analytical ability; ability to understand and interpret financial data; solid quantitative and qualitative skills.
Ability to communicate effectively in a leadership role with clinical, business and administrative staff. Strong customer service skills.
Exceptional verbal and written communications skills.

Nice To Haves

Academic practice experience highly preferred.

Responsibilities

Responsible for development and management of division and program operating and capital budgets, in collaboration with Department Leadership, Division Leadership, Finance, Ambulatory and Nursing Leadership, and Principal Investigators.
Responsible for keeping Division Leadership and Department Leadership teams routinely informed and in a timely fashion on activity and financials in all missions. Develops and implements appropriate responses to identified issues as well as opportunities for improved performance and financial return.
Responsible for oversight of the Division(s) clinical activity, ensuring adherence to ambulatory clinic standards and effective clinic template management to optimize care access, and management of associated revenue capture.
Responsible for management of the Division(s) research grant portfolio, ensuring compliance with funding source regulations and monitoring requirements. Partners with the Stanley Manne Children’s Research Institute leadership and research administration teams to oversee new grant budget development, faculty effort reports, research staff template management, and invoicing.
Responsible for management of the philanthropic portfolio, ensuring proper stewardship in line with donor intent, and alignment with department and medical center strategic priorities and goals and medical center finance policies. Forecasts the needs of the program, collaborates with the Foundation in the preparation and stewardship of philanthropic proposals/awards, and ensures sound investment of these resources.
In collaboration with Division Leadership, partners with the Departmental Business Operations & Analytics team and the institution’s Professional Billing and Coding and Compliance teams to identify opportunities to maximize professional billing revenue. Works with Division Leadership to ensure associated changes in practice are adopted in a timely manner.
Responsible for management of the day-to-day operations of the administrative, academic and research activities for the divisions.
In partnership with the Clinical Practice Director or Medical Director, leads the Ambulatory Practice Operations Group (APOG) meetings, ensuring effective review and management of ambulatory KPIs and available staffing and resources to support ambulatory activity.
In collaboration with the Division Head, Clinical Practice Director, and Medical Directors and Section Heads (as appropriate) of the divisions, manages faculty effort allocation (time allocated to each mission - clinical, administrative, research and educational effort), activity planning for each of those missions and productivity management for all faculty and providers. Partners with Division Leadership to manage clinical activity expectations for all providers, including time spent on inpatient service, ambulatory activities and procedural activities, monitoring and optimizing activity and corresponding revenue.
Partners with Division Leadership and applicable clinical leadership (e.g. ambulatory, inpatient, procedural) to improve processes and operations that impact the division’s providers and patients for which they provide care. Oversees scheduling of ambulatory clinic activity that is managed within the division (e.g. multidisciplinary clinics which require care coordination and planning), in coordination with leadership of the Centralized Access Center.
Partners with Division Leadership to manage the education training programs within the Division, including the fellowship program. This will include the management of medical education coordinators, preparation of reports to Northwestern University, and ensuring the sustainable financial support of trainees within the Division. Partners with the Division Program Director to ensure ACGME requirements are met, as applicable to the specialty.
Evaluates the need for additional faculty, staff and other resources, and in partnership with the finance department leads the business plan development process to assess the financial feasibility and operational impact of recruitment proposals. Manages approval processes and leads the recruitment activities. Monitors and reports performance relative to stated goals and communicates and manages variances from plan.
Facilitates the successful recruitment and onboarding of new faculty to the Division, Department and Hospital, including oversight of Feinberg pre- and post- search requirements, Medical Dental Staff Office and Faculty Practice Plan credentialing and privileging and Lurie Children’s Human Resources requirements.
In partnership with Advanced Practice leadership, facilitates the successful recruitment and onboarding of new advanced practice providers including oversight of external search requirements for the specialty, Medical Dental Staff Office and Faculty Practice Plan credentialing and privileging, and Lurie Children’s Human Resources requirements.
Manages the day-to-day activities of direct and indirect reports through various human resources activities including: staffing, scheduling, recruitment/selection, orientation and training, and employee performance evaluation and management, development and retention. Ensures staff performance exemplifies the Lurie Children’s core values.
Ensures that all applicable medical group regulatory and accreditation requirements are met. Participates in the communication of policies and procedures.
Leads the implementation of institutional initiatives in their respective areas of responsibility. Serves as a representative for the Department of Pediatrics on medical center initiatives and committees.
Partners with the Department and Division Leadership teams to develop the strategic plan and corresponding budget for the Division consistent with the organization’s goals and mission. This planning is comprehensive of all missions – clinical, educational research and advocacy.
Responsible for leading the preparation of market, financial and operational analyses and business plans in collaboration with the appropriate ambulatory directors, clinic managers and financial services staff. Ensures strategic allocation and alignment of resources to support the needs of the division and return on investments in the program.
Responsible for implementation of the Division’s strategic plan in collaboration with Department Leadership, Division Leadership, Ambulatory and Nursing Leadership, as well as other hospital and medical group leaders.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program