Division Administrator Assistant - Green Bay

Clarity Care•Green Bay, WI

About The Position

Clarity Care is seeking a Division Administrator Assistant (DAA) to oversee daily operations across 5–10 residential group homes in the Green Bay and Oshkosh, Wisconsin area. The role supports staff development and helps ensure quality, person-centered care so Members can live fulfilling, independent lives. The DAA supervises and develops Program Leads and residential employees, supports hiring and onboarding, and partners with Human Resources and Residential Leadership on employee engagement, retention, performance, and staffing needs. The role also oversees Member well-being, regulatory compliance, quality assurance, program operations, staffing, scheduling, and financial management across assigned homes. The position includes hands-on support during staffing shortages, emergencies, or challenging situations; medication oversight and other Member care responsibilities as needed; participation in a rotating on-call schedule; and coverage across assigned homes, including serving as an interim Program Lead when necessary.

Requirements

At least three years of direct-care and administrative experience in human services, residential care, or community-based programs supporting individuals with disabilities.
High school diploma or equivalent.
Strong leadership, coaching, and team-development skills.
Experience supporting residential programs, direct-care teams, or community-based services.
Excellent organizational, communication, and problem-solving abilities.
Commitment to person-centered care, regulatory compliance, and continuous improvement.
Ability to manage competing priorities and respond effectively to operational challenges.
Proficiency in Microsoft Office applications and electronic charting systems.
Working knowledge of Wisconsin support systems and applicable federal, state, and local regulations.
Valid Wisconsin driver’s license, proof of auto insurance, and ability to meet agency driving standards, where required.
Ability to successfully complete required caregiver background checks.
Availability for rotating on-call responsibilities and operational coverage as needed.

Nice To Haves

Bachelor’s degree in Human Services or a related field.

Responsibilities

Supervise, mentor, and support Program Leads and residential employees across 5–10 group homes.
Welcome and onboard new employees, providing training, guidance, and ongoing professional development.
Coach staff, provide performance feedback, and help build a positive, accountable team culture.
Partner with Human Resources and Residential Leadership on employee engagement, retention, performance, and staffing needs.
Oversee individualized, compassionate care that supports Member independence, dignity, and quality of life.
Maintain compliance with applicable regulations, care plans, safety standards, and organizational policies.
Support quality assurance activities, inspections, surveys, and audits.
Advocate for Member rights and maintain relationships with families, guardians, care teams, and community partners.
Oversee daily operations, staffing, scheduling, and financial management across assigned group homes.
Monitor budgets, overtime, and household expenses and identify opportunities for operational improvement.
Collaborate with Scheduling and Residential Leadership to address staffing challenges and maintain continuity of care.
Assist with evaluating new Member referrals and appropriate residential placements.
Support emergency preparedness, incident response, and timely documentation.
Provide hands-on support to residential teams during staffing shortages, emergencies, or challenging situations.
Assist with medication oversight and other Member care responsibilities as needed.
Participate in a rotating on-call schedule and respond to urgent staffing or operational needs.
Provide coverage across assigned homes and serve as an interim Program Lead when necessary.