Diversion Program Manager

GRO Community•Austin, TX

10h•Onsite

About The Position

God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in trauma focused care for boys and men of color, ages 5 and up. Grounded in an understanding of the neurological, biological and psychological effects of trauma, GRO translates research discoveries into evidenced-based treatments for behavior change. The Diversion Program Manager will oversee the strategic management and operational oversight of our Gun Diversion Program within Travis County. He/She will ensure the effective distribution of services, manage a team of clinicians and collaborate with state attorneys, judges and external stakeholders to achieve program goals of community safety, reduction of rearrests and future violent-related incidents. The ideal candidate should possess a deep understanding of local and state compliance requirements as well as strong leadership, organizational, and communication skills. The Director will play a critical role in enhancing the efficiency, accountability, and transparency of program services and treatment.

Requirements

In-depth knowledge of diversion strategies and alternatives to incarceration, including state and federal regulations related to these programs.
Proven experience in managing budgets and staff development.
Strong communication skills, both written and verbal, with the ability to effectively engage with internal teams and external stakeholders.
Ability to lead, coach, and develop a diverse team, make effective decisions, and resolve conflicts.
Deep knowledge of crisis intervention, diversion strategies, and local mental health resources.
Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance.
Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets.
Ability to build strong partnerships with community stakeholders and advocate for mental health programs.
Capacity for long-term planning, innovative service delivery, and systems-level thinking.
Strong verbal and written communication, interpersonal, and negotiation skills.
Commitment to ethical practices, confidentiality, and advocating for vulnerable populations.
Ability to analyze data, manage risks, and drive continuous improvement.
Emotional resilience and stress management skills to navigate high-pressure situations.
Bilingual in Spanish and English.
Master’s degree in Social Work, Psychology, Public Health, or a related field.
Minimum of 5 years of experience in community mental health services, with a strong emphasis on diversion and crisis intervention programs.
Extensive experience working in Travis County’s mental health system, including familiarity with local resources, providers, and community dynamics.
In-depth knowledge of Texas Medicaid billing practices, regulations, and compliance requirements for mental health services.
Proven track record of leadership and supervision in managing community-based mental health teams.
Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions.
Excellent communication, interpersonal, and organizational skills.
Ability to work collaboratively with diverse stakeholders and navigate complex community systems.

Nice To Haves

Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) preferred.
Experience in policy development and advocacy for mental health services.
Familiarity with trauma-informed care principles and practices.

Responsibilities

Lead and manage the day-to-day operations of the diversion program aimed at addressing the causes of maladaptive behavior (ie illegal firearm possession) and subsequently reducing rearrests (recidivism).
Develop, implement, and monitor the coordination of services from intake to discharge planning.
Oversee program budgeting and ensure resources are appropriately allocated to achieve program goals of community safety, reduction of rearrests and future violet-related incidents.
Supervise and lead a team of clinicians responsible for the day-to-day execution of services, including Individual therapy, CBT groups and other recommended treatments per the assessments proven effective for behavior change.
Identify training and professional development opportunities for team of clinicians to enhance clinical practices and program effectiveness.
Foster a positive work environment and collaboration with external stakeholders.
Ensure the diversion program adheres to best practices and is in compliance with local, state, and federal regulations.
Stay abreast of legislative and development changes in policies to make “informed” program adjustments.
Oversee service delivery to ensure program compliance.
Ensure regular progress reports for attorneys and external stakeholders.
Assess the efficiency of required documentation.
Use data and feedback to inform program decisions and service delivery.
Serve as the liaison between operations and attorneys/ external stakeholders.
Foster relationships with all stakeholders (judges, PO’s, attorneys).
Represent GRO’s Gun Diversion Program at local and state meetings, conferences, and working groups focused on diversion strategies and programs.
Respond to and resolve complex or sensitive issues related to diversion operations, working collaboratively with clinical team and external stakeholders to find resolutions.
Provide leadership and direct supervision to a multidisciplinary team of community mental health professionals, ensuring high-quality care for individuals who can benefit from mental health services.
Conduct performance evaluations, coaching, and training to ensure the professional growth and development of staff.
Oversee case management, crisis intervention, and diversion program operations to ensure alignment with organizational goals and state regulations.
Ensure compliance with Texas Medicaid billing guidelines, including managing proper documentation and billing processes for community mental health services.
Stay up to date on Medicaid regulations and billing codes to ensure accurate claims submission and reimbursement.
Provide oversight and training to staff on proper documentation practices, ensuring adherence to state and federal guidelines.
Build and maintain strong relationships with key stakeholders in the Travis County community, including local government agencies, healthcare providers, court systems, and advocacy groups.
Participate in community meetings, public forums, and task forces to promote diversion programs and address community mental health needs.
Assist with budget development and resource allocation to ensure the effective use of funds in support of diversion operations.
Ensure that services are delivered within budget and that funding is maximized to improve outcomes.