911 Diversion Coordinator

Compass Health Network • Clinton, MO

1d

About The Position

911 Diversion Coordinator – Be the connection that helps turn crisis moments into pathways toward hope and stability. Schedule: 8:00 am - 4:00 pm (Can vary) As part of our Crisis Services team, the 911 Diversion Coordinator builds strong partnerships with regional PSAPs and supports dispatch professionals in routing behavioral-health-related calls to compassionate, clinically informed assistance. In this role, you’ll blend outreach, collaboration, and real-time crisis response to ensure callers are connected with the right level of care—supporting our mission to Inspire Hope. Promote Wellness. across the rural communities we serve. This is a great opportunity for someone who excels at relationship-building, communicates with confidence and calm, and is energized by work that meaningfully impacts individuals, first responders, and community wellbeing.

Requirements

• Bachelor’s degree required
• Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
• Working knowledge of DSM-V required
• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
• A valid driver's license and agency established minimum automobile coverage required

Nice To Haves

• Thrive in collaborative, community-focused work and enjoy building partnerships
• Remain steady, empathetic, and solution-oriented when supporting people in crisis
• Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
• Can balance outreach, training, and clinical phone support with ease
• Are committed to culturally responsive, strengths-based services
• Appreciate the impact of connecting individuals with the right support at the right moment

Responsibilities

• Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
• Build and maintain strong relationships with dispatch centers and law enforcement partners
• Provide training, technical assistance, and ongoing collaboration to dispatch staff
• Deliver person-centered, trauma-informed crisis intervention via phone
• Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
• Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
• Partner with Crisis Line Clinicians and Mobile Crisis Response
• Conduct required follow-up calls with callers and community partners
• Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
• Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
• Ensure strong communication with each caller’s multidisciplinary treatment team
• Remain flexible with scheduling and assist with additional responsibilities as needed

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1-10 employees