Diversion and Prevention Case Manager

PILLARS INC•Appleton, WI

7d•$42,000 - $44,000•Hybrid

About The Position

Pillars is looking to hire a Full-Time (40 hours per week) case manager to work on our Client Services Diversion and Prevention team. From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Diversion and Prevention Case Manager is responsible for identifying, assessing and providing case management services to clients who are residing in a temporary residence. The goal of this program is to prevent client(s) from having to enter shelter by working with the individual or family to transition them from the place they are temporarily residing directly into another form of affordable, stable housing. This will require the Diversion and Prevention Case Manager to frequently provide services to the client outside of the traditional shelter setting.

Requirements

Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
Minimum 2 years relevant experience preferred
Relevant experience could include: A strong understanding of barriers specific to persons experiencing homelessness
Experience working with survivors of domestic violence
Experience working with people facing mental health struggles and/or challenges with addictions
Knowledge of community resources available to families who are low income and/or experiencing homelessness
Experience with the Wisconsin Homeless Management Information System, Clarity
Possess and maintain a valid Wisconsin driver’s license and clean driving record
Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace.
In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team.
This position requires knowledge of Microsoft Office suite and related technologies

Responsibilities

Provide primary crisis problem solving and intervention.
Builds and maintains a strong connection with all clients using a strength based, trauma informed approach.
Acts with a sense of urgency and requires ability to problem solve while displaying mental agility to quickly support clients in finding housing to avoid entry to shelters.
Completes thorough assessments to mutually establish goals for a clients tenure.
Serves as an advocate for participants across systems when the need arises.
Refers clients to appropriate community resources and serves as a broker between resources.
Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
Represents agency in community or in interagency activities and other community events.
Other duties as assigned.