Family Reunification and Diversion Specialist

Keys to Change•Phoenix, AZ

4d•Hybrid

About The Position

This role serves families and individuals experiencing housing crises, those at immediate risk of homelessness, and people seeking to reunite with family members as an alternative to entering the shelter system. A Family Reunification and Diversion Specialist in homeless services works to prevent homelessness and reunite families by providing crisis intervention, problem-solving assistance, and coordinated support services. Diversion avoids the trauma of homelessness for families and individuals by helping them identify immediate alternative housing arrangements and by connecting them to services and financial resources in the community. This position will work closely with community partners and entry points across the Coordinated Entry system to divert individuals and families experiencing a housing crisis from being homeless.

Requirements

Bachelor’s degree in social work, Human Services, or related field preferred. Or equivalent progressive professional experience working 4-6 years in the homeless service sector or a related field.
Minimum 2 years of experience in homeless services, case management, or diversion strategies.
Strong mediation, conflict resolution, and problem-solving skills.
Knowledge of trauma-informed care, harm reduction, and client-centered practices.
Proficiency in documentation, data tracking, and basic data analysis.
Ability to work collaboratively across teams and with diverse populations.
Strong organizational and time management skills.
Present a valid fingerprint clearance card on the first day of employment.

Nice To Haves

Bilingual (Spanish/English) preferred but not required.

Responsibilities

Conduct comprehensive assessments with referred clients to explore safe diversion and reunification options.
Facilitate direct engagement with family members, friends, or support networks.
Coordinate logistical needs for reunification, including transportation, communication tools, and referrals to services in the destination community.
Provide mediation and conflict resolution support where family dynamics require facilitation.
Serve as the primary liaison between the Welcome Center, Outreach Team, and other partners to identify candidates for diversion.
Establish consistent communication protocols to ensure all teams understand and adhere to the diversion process.
Participate in regular team meetings and case conferencing.
Maintain accurate, detailed records in HMIS and internal tracking systems regarding diversion attempts, outcomes, and follow-ups.
Monitor process adherence across teams and support fidelity through coaching, training, and documentation reviews.
Track and analyze recidivism data to assess trends and recommend improvements to the diversion approach.
Conduct structured follow-up calls at 7, 30, and 90 days post-diversion to assess client stability and satisfaction.
Identify additional supports or interventions needed for client's post-reunification.
Engage re-diverted clients in reassessment and service re-engagement as needed.
Provide training and technical assistance to staff on diversion techniques, trauma-informed approaches, and family mediation.
Participate in professional development to stay current on best practices in diversion, reunification, and homelessness prevention.
Additional duties as assigned.