District Veterinary Director

Destination Pet, LLC

20h•Hybrid

About The Position

Destination Pet is seeking a District Veterinary Director to join their team. This role involves overseeing multiple veterinary centers, ensuring high-quality pet care and exceptional customer service. The Director will manage operations, drive revenue, support practice leadership, and ensure compliance with all relevant laws and regulations. The position requires a strong leader with a passion for animals and a commitment to Destination Pet's mission and values.

Requirements

Must be a pet fanatic.
Demonstrated flexibility in scheduling, including availability during evenings and weekends for emergency on-call support.
Exceptional leadership and organizational acumen.
Proficiency in articulate verbal and written communication skills.
Passionate affinity for animals, with an enthusiastic and caring demeanor, and impeccable attention to detail.
Previous experience in a vet care setting.
Basic understanding of Veterinary Center practices.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Proficiency in task prioritization and delegation.
Outstanding interpersonal and customer service skills.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the public.
1+ year of management experience in a multi-unit environment and/or strong demonstration of previous management experience.
Bachelor’s Degree preferred.
Required travel 50%-75%, including overnight.
Must frequently lift 40 pounds.
Must be able to handle frequent sitting, standing, and walking.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

Responsibilities

Live and model the mission, vision, culture, and policies of Destination Pet.
Ensure all centers provide top-quality care and exceptional customer service.
Conduct monthly practice visits to assess overall success.
Monitor day-to-day operations and strategic initiatives to drive revenue.
Partner with Practice/Hospital Leadership and/or District Veterinary Directors.
Manage scheduling to ensure effective staff/doctor scheduling.
Partner with Recruiting and Practice/Hospital Leadership on doctor hiring, retention, support, and compensation.
Analyze financial reports and statistics to inform business plans and identify growth opportunities.
Motivate and coach Practice/Hospital leadership and celebrate team achievements.
Analyze and deliver results of operational processes impacting practice success.
Ensure completion of district quarterly inventory.
Reinforce Destination Pet’s training, safety, and service programs.
Ensure center compliance with federal and local labor laws (DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.).
Conduct weekly calls with district leadership to discuss performance and strategic initiatives.
Implement a one-on-one cadence for individual growth plans and management development.
Partner with the practice management team to identify and execute additional revenue-driving initiatives.
Inspect buildings and properties and recommend/report facility repairs and improvements.
Monitor and assist with safety, emergency, and crisis situations.
Resolve customer and staff complaints not resolved at a center level.
Interact with customers, guests, visitors, and team members professionally and courteously.
Assume operational oversight, maintaining facility standards, cleanliness, and operational efficiency.
Cultivate a pervasive culture of safety.
Embrace and execute additional responsibilities as needed.