District Director

Heritage Grocers Group•Ontario, CA

7h•Onsite

About The Position

The District Director oversees daily district operations and provides leadership and direction to achieve profitable operation of the retail stores within the assigned district. The District Director partners with the Regional Department Director to execute programs that increase sales and decrease the cost of doing business. District Director ensures that the goal of full, fresh, clean, signed and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The District Director is responsible for development of all direct reports, to include Store Directors, District Department Trainers, department team leaders and all store team members. The District Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. He/She is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

5+ years' experience in a progressive operations role including managing different sales volume stores.
Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
Proven experience in dealing effectively with diverse team member/management issues.
Possess the ability to effectively coach managers.
Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
Excellent interpersonal, negotiation, and analytical skills are required.
Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
Excellent written and verbal communications skills (includes active listening).
Able to prepare effective written reports, correspondences, and presentations to management as required.
Experienced in facilitating meetings by utilizing effective presentation skills.
Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.

Nice To Haves

Bachelor's Degree

Responsibilities

Provide excellent results, show persistence and perseverance.
Demonstrate proactive qualities and self-directed actions.
Be dedicated to meeting expectations of internal and external customers.
Demonstrate care and compassion for people; show empathy and concern.
Build and maintain positive team relationships, relate well to diverse people; be approachable.
Provide guidance to Store Directors to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
Ensure store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
Maintain all metrics on the weekly operations dashboard.
Evaluate and adjust in-store and above-store process (time, tools, MAP).
Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
Develop succession plans for all leadership positions within the district to meet company growth goals.
Recruit, select, orientate, train, coach, counsel and develop the best Store Directors and Assistant Store Directors to achieve store goals and ensure that the company has leadership talent.
Cultivate a culture of high performance and accountability.
Set clear performance expectations for Store Directors and follow-up with timely performance evaluations and development plans.
Improve team member turnover in the district and keep turnover at company goals.
Embrace positive employee relations through consistent and fair application of company policies and leadership values.
Provide advice and assistance to store teams to enable completion of responsibilities.
Maintain a positive work environment and ensure fair and consistent treatment of all team members.
Lead by example on the importance of Customer Service excellence.
Engage with customers at all times.
Guarantee stores have the staffing needed to deliver expected service, particularly important for service areas and front end.
Develop tactics, recommendations and reviews, to have friendly employees and clean stores.
Improve speed of service in all departments.
Motivate, inspire and create engagement.
Exemplify the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
Manage stress and remain cool under pressure.
Effectively cope with change and lead company change initiatives across the district.
Be assertive when dealing with conflict and maintain responsibility for outcomes.
See things in broad/strategic perspective, see trends and future consequences.
Develop improvement plans and programs with the Store Directors and VP of Operations to ensure stores meet objectives.
Provide translation of communication between Store Support Center and store teams.
Manage and administer a broad range of tasks including resolving complaints, counseling store team leaders and team members on the interpretation of policies and procedures.
Objectively coach store team leaders and team members through complex, difficult, and emotional issues.
Make recommendations to effectively resolve problems or issues, by using sound judgment that is consistent with company standards, practices, policies, procedures, government regulation or law.
Seek to make decisions in a manner consistent with the job functions, and to seek advice from executives and others as appropriate.
Be responsible for P&L results, including preparing financial forecasts and performance analysis.
Deliver the payroll % goals and maintain payroll management discipline.
Support programs to control shrink and contain costs at an acceptable level.
Review KPI's with district team (Store Directors and District Department Trainers).
Read, understand, analyze and instruct store teams about income and financial statements; create operating budgets and financial forecasts and calculate gross margins and productivity measures.
Monitor operational standards and programs and follow up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA objectives.
Address and support underperforming stores.
Analyze financial data and determine areas of opportunity as well as plans for remediating performance gaps.
Develop quarterly sales, income, expense, capital and labor budgets for the district.
Monitor and control expenses for all stores to be in line with budgets.
Manage with a basis-point (.01%) frame of reference.
Review programs prepared by merchandisers and recommend adjustments to meet local conditions.
Ensure timely and complete execution of company merchandising and promotion initiatives.
Work with store leadership to promote safety and ZERO accident culture.
Ensure compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs and winning environment initiatives at store level and encourage and ensure conformity throughout the district.
Ensure that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs and manage expenses of same.
Advise Construction and Maintenance when remodels or major repairs are necessary to maintain facility integrity.
Maintain current knowledge of market conditions and competitive activity through periodic review of competition.
Monitor market area for potential acquisitions or business opportunities and communicate viable options to VP of Operations.
Perform other work-related duties as assigned.