District Supervisor (CT)

Ally Waste Services LLC•Manchester, CT

About The Position

As a District Supervisor, you own the success of your district by managing service delivery across a portfolio of apartment communities, leading a team of Service Valets, and serving as the primary face of Ally Waste to property managers. The role combines field leadership and relationship management, with significant time spent on-site with the team and clients. The position calls for accountability, team building, and consistent execution to earn client trust. The District Supervisor oversees nightly valet trash and recycling services, recruits and develops Service Valets, inspects properties, supports communities and team members as needed, and maintains client relationships and operational records. The role also supports new community launches, requires driving to properties and an inventory warehouse, and includes upholding and promoting safety policies.

Requirements

Proven experience leading a team in a field operations, service, or facilities environment.
Strong communication skills and comfort building relationships with frontline workers and property management clients.
Highly organized and self-directed, with the ability to manage competing priorities across multiple sites without losing details.
Valid driver's license with a clean driving record.
Comfortable spending significant time in the field daily.

Nice To Haves

Experience in waste management, property management, facilities services, or a similarly distributed field operation.
Background in hourly workforce management, including recruiting, scheduling, and developing part-time staff.
Familiarity with CRM tools or operations management software.

Responsibilities

Oversee service delivery across the assigned district, ensuring nightly valet trash and recycling pickups are completed correctly and on time.
Recruit, hire, onboard, and develop Service Valets.
Conduct regular property inspections to verify service quality and resident and valet compliance.
Provide on-call support to the team and communities as needed.
Build and maintain strong working relationships with property managers through regular site visits and prompt communication.
Proactively identify and resolve service issues before they become client concerns.
Ensure daily delivery of valet reports to designated property staff.
Coach and develop team members, identify growth opportunities, and provide regular feedback.
Maintain accurate records across customer, associate, and operational reporting.
Support new community launches, including container distributions and onboarding coordination.
Drive to properties within the district and to the inventory warehouse as needed.
Uphold and promote safety policies, and report incidents thoroughly and promptly.