District Success Manager, Southeast

Khan Academy•Mountain View, CA

10h•$96,800 - $121,000•Remote

About The Position

Khan Academy is a nonprofit organization dedicated to providing free, world-class education to anyone, anywhere. Their platform offers free, high-quality supplemental learning content and practice for Pre-K through 12th grade and early college, with a focus on math and science. They have over 181 million registered learners globally and are committed to improving learning outcomes, particularly for learners in historically under-resourced communities. The organization values diversity, equity, inclusion, and belonging, and invests in the professional development of its employees.

Requirements

2+ years of experience as a school administrator
4+ years of classroom teaching experience
2+ years of customer success, account management, or education-focused customer support experience
Strong problem-solving skills and creative thinking to help district partners find ideal solutions
Deep understanding of teachers and school districts and a clear passion for education
Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
Strong data analysis skills that include creating visuals and using data to tell a story
Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Nice To Haves

Experience using Khan Academy in the classroom with students
Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish
Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
Ability to travel up to 30% to support educators

Responsibilities

Manage school district implementations with thoughtful leadership and guidance.
Deeply understand how to effectively implement Khan Academy Districts, Khan Academy’s interim assessments, Khan Academy Kids, and Khan Academy Kids Pre-K assessment and communicate this knowledge in the support provided to school district administrators and educators.
Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy.
Support districts implementation through the entire school year including renewal of the district contract.
Undertake analysis of school district data to understand how best to support implementation and prepare for district implementation collaboration.
Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content.
Drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.
Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement.
Use internal tools with fidelity & identify opportunities to improve usage over time.
Consistently represent an in-depth perspective of educator & student needs throughout the company.

Benefits

Competitive salaries
Ample paid time off as needed
8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
Generous parental leave
An exceptional team that trusts you and gives you the freedom to do your best
The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching
Comprehensive insurance, including medical, dental, vision, and life