District Success Manager, East
About The Position
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role. Come join a team that is passionate about shaping the future of education! We’re a growing team of 200+, with our headquarters located in Mountain View, CA. Our team is distributed and this job can be done remotely from the Eastern time zone. This role will require roughly 30% travel.
Requirements
- 2+ years of experience as a school administrator
- 4+ years of classroom teaching experience
- 2+ years of customer success, account management, or education-focused customer support experience
- Strong problem-solving skills and creative thinking to help district partners find ideal solutions
- Deep understanding of teachers and school districts and a clear passion for education
- Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
- Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
- Strong data analysis skills that include creating visuals and using data to tell a story
- Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
Nice To Haves
- Experience using Khan Academy in the classroom with students
- Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
- Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
- Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish
- Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
- Ability to travel up to 30% to support educators
Responsibilities
- Manage school district implementations with thoughtful leadership and guidance
- Deeply understand how to effectively implement Khan Academy Districts, Khan Academy’s interim assessments, Khan Academy Kids, and Khan Academy Kids Pre-K assessment and communicate this knowledge in the support provided to school district administrators and educators
- Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
- Support districts implementation through the entire school year including renewal of the district contract
- Undertake analysis of school district data to understand how best to support implementation and prepare for district implementation collaboration
- Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
- Drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.
- Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
- Use internal tools with fidelity & identify opportunities to improve usage over time
- Consistently represent an in-depth perspective of educator & student needs throughout the company
Benefits
- Competitive salaries
- Ample paid time off as needed
- 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
- Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- 401(k) + 4% matching
- Comprehensive insurance, including medical, dental, vision, and life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
