District Service Manager
About The Position
District Service Manager – Mustang Rental Services Houston, TX Mustang Rental Services is seeking an experienced District Service Manager to lead service operations across an assigned group of Houston-area branches. This position is responsible for driving consistent service execution, fleet readiness, technician productivity, and equipment uptime across multiple locations. This is an opportunity for an experienced heavy equipment service leader who understands how to manage people, prioritize repairs, improve shop performance, and keep a rental fleet ready to serve customers.
Requirements
- 7+ years of equipment service experience
- 3+ years of service leadership experience
- Experience leading technicians and service operations in a fast-paced environment
- Strong understanding of equipment maintenance, repair processes, work order management, and preventive maintenance
- Ability to manage priorities and performance across multiple locations
- Strong leadership, communication, problem-solving, and organizational skills
Nice To Haves
- Multi-location leadership experience preferred
- Rental equipment, Caterpillar dealership, industrial equipment, or heavy equipment experience strongly preferred
Responsibilities
- Provide hands-on operational leadership to service supervisors, technicians, and service support personnel across assigned branches.
- Lead day-to-day service operations across multiple branch locations.
- Monitor open work orders, preventive maintenance compliance, and overall fleet readiness.
- Drive technician productivity, labor efficiency, and effective workload management.
- Manage service staffing needs and workforce planning.
- Conduct branch service reviews and evaluate operational performance.
- Monitor unavailable equipment and implement recovery plans to reduce downtime.
- Ensure compliance with established service processes and safety standards.
- Partner closely with Branch Managers to prioritize repairs and maximize fleet availability.
- Assist with customer escalations requiring technical or service leadership support.
- Support the training, coaching, and development of service supervisors and technicians.
- Identify opportunities to improve service execution, productivity, and equipment turnaround time.
Benefits
- Medical, Dental, and Vision Benefits
- 401(k) with Employer Match
- Paid Time Off and Holidays
- Tuition Reimbursement and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
