District Service Manager

Rite-Hite • Windsor, CT

1d • $92,800 - $139,100 • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

PURPOSE AND SCOPE
To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment while maintaining acceptable profitability. Note, in smaller assigned areas this position may be combined with the Installation Supervisor, and still referred to as "District Service Manager", while those responsibilities would be included with these.

Requirements

• Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience.
• Background in construction management preferred.
• An in depth knowledge of Rite-Hite products is required.
• Must be able to read and understand all documents pertaining to project planning.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Profitable managing a service business with up to 30 employees in 2-5 service zones.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Nice To Haves

• CAD proficiency helpful.

Responsibilities

• Maintain a staffed, trained service team that works safely and efficiently.
• Ensure customer expectations are exceeded in the maintenance, repair, and service of equipment.
• Exceed budgeted targets for profitability.
• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• Responsible for building a strong Service Team, including forecasting personnel needs, screening and hiring new Service Technicians.
• Ensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.
• Responsible for managing the safety of all Technicians, including ensuring initial and periodic safety training, proper safety equipment, periodic inspections, safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations. Completing documentation, investigating accidents, and taking appropriate steps to minimize future risks.
• Responsible for enforcing all Company policies and performance standards.
• Developing Technician Team Leaders in their roles and developing them to be ready for future opportunities within the Company.
• Supporting the installation portion of the business, including help with non-major projects and for the effective use of subcontractors and any required union labor. This includes helping to find new subcontractors or sourcing union labor, certifying, training and developing subcontractors, and managing the performance of all third party labor, and lend Service employees to Installation as directed, and working with the Installation Manager to coordinate Installation Technicians supporting the service operations, as needed.
• Monitoring and identifying performance problems in service personnel and taking a proactive approach to correcting negative behaviors. Conducting performance reviews with all direct reports.
• Instilling a team atmosphere among the members of the service department and across functional lines.
• Fleet management of the service vehicles, ensuring proper maintenance and that each Technician has a safe vehicle that complies with applicable regulations.
• Working with the Senior Service Manager or VPGM to establish proper inventory levels within on each service truck and in each storage facility; developing processes and procedures to ensure that these levels are maintained; and managing the Technicians, Team Leaders, and Administrative personnel to ensure these levels are maintained without accumulating excess inventory.
• Working as a team with Administrative and Sales personnel and with customers to assist in resolving outstanding collections issues and minimizing the aging of Accounts Receivable.
• Managing all service related expenses, including labor, supplies, materials, and travel costs. Reviewing financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability.
• Working with Service Coordinators, Service Administrators, and Technician Team Leaders to ensure the efficient scheduling of all maintenance, repair, and service work in the district that results in maximizing service profits while exceeding customer expectations for timely service.
• Ensuring the quality of work by all Technicians by ensuring effective training, regular quality audits, and periodic spot-checks.
• Serving as a resource to the sales staff by assisting with the technical aspects of sales.
• Serving as the point person for any customer having a technical question on our product or a service related question.
• Other Duties Assigned

Benefits

• Comprehensive medical, dental, and vision coverage
• life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more.
• A strong retirement savings program with 401(k), company match, and profit sharing.
• Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree