District Service Manager - Portland

Thrive Communities•Portland, OR

2d•$40 - $41•Onsite

About The Position

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

Requirements

Prior experience in multi-family property management, or similar industry, preferably overseeing multiple properties or work sites
Prior experience successfully managing routine and preventative maintenance and service requests
Strong understanding of the importance of customer service and team work to ensure district property success
Ability to de-escalate conflict in a pragmatic manner consistent with Thrive’s Values
Strong communication, attention to detail, organization, and decision-making skills
Demonstrated integrity, accountability, professionalism, and sound judgment.
CPO required for any property with a pool

Nice To Haves

Experience with Yardi, or similar property management software, is a plus
CAMT designation is a plus

Responsibilities

Assists with responding to resident service requests in a timely manner in accordance with Thrive standards.
Assures residents are satisfied with service provided and updates notes in service request system (i.e. Yardi).
Completes minor and routine work orders, as assigned. This may include, but is not limited to: clogged toilets, appliances that are not working, initial response/investigation of leaks and other unit/property damage.
Holds the Emergency Phone and answers, responds to, and addresses after-hours calls.
Inspects and helps coordinate all needed make-ready repairs and services. Performs make-ready duties to keep vacant units in top shape.
Ensures service system (i.e. Yardi) and quality control documentation is complete and accurate.
Reports all major repairs and needed requisitions to District Service Manager.
Performs “trash-out” duties at vacated apartments as assigned. Removes all abandoned items from units and stores as directed and per local abandoned property laws.
Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa), with appropriate use of equipment or team support.
Performs routine maintenance on property as directed by Community Manager and Maintenance Supervisor such as tearing down old fences, digging post holes, discarding abandoned furniture, repairing and replacing windows, screens, sliding glass doors, etc.
Helps clean, maintain, and organize maintenance shops.
Performs interior and exterior painting duties, when requested.
Changes locks and makes keys.
Distributes resident communications to homes.
Performs work area clean-up and safety related duties.
Assist with moving appliances.
Other duties as assigned by leadership.
Follows EPA/OSHA/State safety regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics and freon/refrigerants.
Maintains awareness of the condition of the property and immediately initiates action to correct unsafe conditions; e.g. broken gates, broken/loose steps, open holes, broken/burned out exterior lights, broken glass.
May schedule and perform routine preventive maintenance on all appropriate equipment. Inspects and maintains all tools in excellent condition.
Cleans and maintains pool as directed, if property certified.
Checks inventory levels of spare parts and supplies and informs District Service Manager of shortages. May create Purchase Orders at the direction of leadership.
Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.
Ensures storage areas remain locked when not in use.

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Employer matched 401k retirement plan
Discretionary bonus potential
Eligible for earned Leasing & Renewal commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events