District Service Manager

Medtronic•Erie, PA

2d•$120,000 - $130,000•Hybrid

About The Position

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. Leads service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.

Requirements

Bachelor's Degree
5 years of successful professional experience with 3 years of successful clinical experience

Nice To Haves

Medtronic experience in role that interacts with CVG field organization
Knowledge of local cardiac customer base
Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
Training and experience with Lean Sigma principles
Demonstrated business acumen
Experience in a healthcare related discipline
Ability to learn and understand technical aspects of business
Ability to manage, coach and develop managers and employees
Capable of critical/strategic thinking; ability to execute strategy

Responsibilities

Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.
Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.
Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.
Lead and drive changes focused on service burden reduction and new service models.
Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.
Drive cross BU support for key CVG programs/needs.
Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.
Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
Assist employees with individual development planning.
Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
Ensure efficient, effective use of inventory, expenses and assets
Apply Customer Focused Quality Concepts