District Service Manager Sr

Doosan Corp • Sugar Hill, GA

7d • Onsite

About The Position

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Are you a technical expert who enjoys building strong customer relationships, solving complex challenges, and driving business growth? As a District Service Manager Sr., you'll serve as a trusted advisor to our dealer and customer network, helping elevate service performance, improve customer satisfaction, and strengthen long-term business success.

In this highly visible field leadership role, you'll combine your technical expertise, business acumen, and relationship-building skills to support products in the field, deliver impactful training, and influence service excellence across a large geographic territory. You'll work closely with dealers, service managers, technicians, sales teams, and cross-functional partners to identify opportunities, solve technical issues, and help customers maximize the value of their investment in Bobcat equipment.

This role is ideal for a highly motivated professional who enjoys traveling, working directly with customers, and serving as a subject matter expert for industry-leading equipment and technologies. You'll have the opportunity to make a measurable impact on dealer performance, customer loyalty, product improvements, and overall business growth while representing one of the most respected brands in the industry.

Requirements

• Certification or Degree in a related technical field, business management or engineering or equivalent experience. Degree preferred.
• 7+ years of experience in field service, service management, account management or related.
• Up to 70% travel to support Accounts within assigned territory. Able to travel as needed with or without advanced notice.
• Experience using CRM (Customer Relations Management) platforms to document field complaints and apply appropriate solutions. Salesforce experience is a plus.
• High level of skill in reading/interpreting electrical schematics, PI&D diagrams and mechanical instruction manuals.
• Ability to effectively utilize personal computers including Windows applications. Experience with Microsoft applications i.e. Outlook, Teams, Excel, Word, PowerPoint
• Strong leadership and team management skills, with the ability to inspire and motivate teams to deliver results.
• Valid U.S. driver’s license and in good standing.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• 5+ years of experience working with product line preferred.

Responsibilities

• Serve as primary point of contact for service-related account management within assigned territory.
• Build influential relationships with Account Principals, Managers and Parts & Service Managers.
• Develop annual district strategy and tailored strategies for individual accounts. Measure results vs target and re-evaluate or adapt strategies as relevant.
• Schedule routine performance review meetings to assist in driving account performance through measurement of results and identification of opportunities for improvement.
• Educate accounts on the benefits of investing in their service department as a means to increase sales and retain customers.
• Assist in initial capability evaluation of potential new accounts.
• Utilize extensive product and knowledge to become a trusted resource to accounts.
• Assist new Accounts in setting up service departments.
• Assist in Account termination.
• Provide timely and appropriate responses to customers including resolution of complaints and follow-up.
• Provide troubleshooting product support and training to drive accounts' service levels and understanding of features and benefits.
• Assist in the identification of training needs through customer focused interactions, new and emerging technologies, products and industry trends.
• Work with accounts to develop training schedule for accounts, service team members and account representatives.
• Deliver training that focuses on product specific service needs, account/business development and acumen.
• Ensure that accounts have access to the most up-to-date technical information for systems and products.
• Collaborate with internal Product Support Representatives and Warranty teams on opportunities for creation of Knowledge Based Articles (KBAs) relevant to the needs of technicians and accounts.
• Maintain accurate and up-to-date records of client interactions and service activities utilizing appropriate systems.
• Support the Warranty Team through participation in claim reviews, servicing or investigating of high dollar claims and reporting of critical findings.
• Collaborate with Safety & Compliance, Legal, Warranty, Quality Management, Operations, Sourcing and Product Management as needed to close out findings, increase awareness of ongoing field issues and drive product improvements.
• Complete labor time guide validations to determine approximate times for service activities in order to support account planning and customer satisfaction.
• Assist in the development of a comprehensive service training curriculum to include recommendations on subjects and content, materials and resources, learning objectives, instructional and assessment methods.

Benefits

• Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree