District Service Development Manager
About The Position
Sunstate Equipment Co. is seeking a District Service Development Manager. This role focuses on developing, training, and supporting technicians within the region. The position serves as a local point of contact for the Regional Service Manager regarding fleet and shop maintenance and repair. It requires strong collaboration and communication skills, assisting branch managers with the hiring process, evaluating training needs for mechanics, and scheduling manufacturer and hands-on training. The role also involves assisting with warranty issues, customer damages, and failure analysis, ensuring repair solutions are implemented. The company emphasizes a supportive, team-based culture with core values centered on safety and people.
Requirements
- 10 years background as a technician with preferred leadership and training experience.
- Previous shop and service management is preferred.
- Own tools and be willing to add to personal tool inventory.
- Perform advanced troubleshooting/diagnoses to both repair and teach the repair of equipment and components.
- Possess leadership, delegation and organizational skills.
- Possess customer relation skills.
- Have working knowledge of construction rental and delivery equipment.
- Possess and maintain a valid driver’s license.
- Possess and maintain a good driving record.
- Be able to use; Word, Excel, Outlook and other computer programs.
- Have a clear understanding of the systems on construction equipment to include; Electrical, hydraulic, pneumatic, drive train and new electronic controlled engines and transmissions.
- Have the ability to read electric, hydraulic and pneumatic schematics and relay that information as needed.
- Ability to work closely with vendors on challenges that arise on quality of product and cost of supplies to keep the fleet operational and in good working order.
- Have a clear understanding of Federal DOT laws and standards.
- A good working knowledge of OSHA and ANSI regulations regarding aerial equipment.
- Must be able to meet performance, productivity and efficiency standards.
- Focus will be technician skillsets such as Electrical, Hydraulic, Diesel and Gas Engine and Mechanical diagnostics and repair.
Nice To Haves
- leadership and training experience
- Previous shop and service management
Responsibilities
- Developing, Training and Supporting Technicians.
- Serve as a local point of contact with the Regional Service Manager for fleet and shop maintenance and repair related items.
- Assist the Branch Managers in the mechanic hiring process, including interviewing and recommending wages.
- Evaluate and make recommendations to the Regional Service Manager and local Leadership Team regarding any needed training for mechanics.
- Assist in scheduling manufacturer training and "hands on" training at the branch working with the mechanics.
- Assist in helping with any warranty issues for the fleet in their region.
- Report warranty topics such as completing updates and identifying localized warranty findings to the Regional Service manager.
- Assist the Branch Managers as needed with customer damages and failure analysis.
- Ensure repair solutions are put into motion.
- Maintain a cooperative working relationship with all co-workers especially mechanics and Branch Managers.
Benefits
- Company truck, cell phone, and laptop provided
- Bonuses on a monthly AND quarterly basis
- 401K Matching
- Amazing Benefits package
- Work boot allowance
- Rent ANY of our equipment for FREE
- Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
- lucrative compensation and benefit package
- health insurance
- paid-time-off
- 401k plan
- fun work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
