District Service Delivery Manager

CleanHarbors•Stoughton, MA

1d•Onsite

About The Position

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.

Requirements

Bachelor’s degree Business/Environmental Science/Engineering/Related
Extensive comparable work experience may be accepted in lieu of college or bachelor degree
24 or 40 hour OSHA training and annual updates
DOT/RCRA
Strong knowledge of logistics
Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
Budgeting and financial management skills; customer relationship management skills; change management skills
Proactive; able to collaborate with and inspire a range of people to achieve results

Responsibilities

Responsible for District Adherence to Operational Guidelines
Manage Route Drivers/Admin within District
Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
Collaboration with BPS Sales Directors to Enhance District Sales Performance
Manage District P&L
Ensure Timely Response to all Customer Requests