District Parts / Service Manager #3

Kia Corporation•Richmond, KY

9d•$89,936 - $121,409•Onsite

About The Position

This role provides dealership consulting and support to improve the Service Customer Experience and maintain dealership profitability, enhancing customer perception of the brand and dealer while maximizing repeat purchase intent. The District Parts & Service Manager assists their dealers in marketing Kia parts and accessories, growing service retention, and ensuring compliance with all Kia America (KUS) standards and policies. Dealership visits are an essential function of this role.

Requirements

Bachelor’s degree or equivalent experience.
Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.
Understanding of financial statements, budgeting, and cost management.
Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures.
Ability to develop a business case and deliver to dealership management teams
Ability to lead district-level meetings and deliver meaningful communications
Working knowledge of personal computers and Microsoft suite of software.
Excellent verbal and written communications skills.
Ability to support multiple projects and ad-hoc assignments
Maintain a valid driver’s license and responsible driving record.

Nice To Haves

Specialized OEM automotive vocational or technical training desirable.
Wholesale and retail dealership experience desirable.
Business consulting experience.

Responsibilities

Manages and directs all District Service activities in accordance with KUS corporate and regional policies and procedures. This includes achievement of all Customer Satisfaction, Service Retention, and Quality initiatives and targets.
Manages and directs all District Parts activities in accordance with KUS corporate and regional policies and procedures. This includes PIO/DIO, drop ship, parts and service marketing, and achievement of monthly and annual parts sales targets.
Lead all District Warranty activities in accordance with KUS corporate and regional policies and procedures.
Manages and directs all District Fixed Operations Training activities in accordance with KUS corporate and regional policies and procedures.
Manages and directs all District Customer Care activities, including limited technical assistance, Express Service, and Kia Service Rental Program, in accordance with KUS corporate and regional policies and procedures.