District Manager Parts & Service - Rochester NY
About The Position
General Motors is seeking a District Manager Parts & Service (DMPS) to help dealerships improve their business performance, customer experience, and profitability. This is a highly visible field leadership role that combines business consulting, strategic planning, analytics, and relationship management. You'll partner directly with dealership owners and senior leaders, helping them identify opportunities, implement solutions, and achieve measurable results. Whether you're an experienced professional or an ambitious early-career candidate with strong business acumen and a passion for building relationships, this role offers exceptional exposure, development, and career growth within one of the world's leading automotive companies. The position supports dealerships across the Northern NY district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site. The selected candidate must live in territory or relocate to Rochester, NY or surrounding area (within 50 miles). Relocation may be provided.
Requirements
- Bachelor’s Degree or equivalent professional experience.
- Minimum 3 to 5 years of experience in business, consulting, sales, or operations OR equivalent leadership experiences.
- Strong relationship-building, communication, and consulting skills.
- Experience working with customers, business partners, clients, or stakeholders.
- Ability to analyze data and translate insights into actionable recommendations.
- Experience leading projects, initiatives, teams, or business improvement efforts.
- Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
- Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management.
- Experience working with KPIs, performance metrics, or business analytics.
- Experience influencing leaders or managing customer/business relationships.
- Ability to travel 50% or more.
- Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
Nice To Haves
- Bring positive energy, initiative, and a strong work ethic every day.
- Naturally build trust and establish strong professional relationships.
- Possess strong communication and presentation skills.
- Enjoy consulting with business leaders and influencing decisions without direct authority.
- Are curious, analytical, and comfortable using data to solve problems.
- Thrive in fast-paced environments and embrace change.
- Demonstrate resilience, accountability, and a results-driven mindset.
- Are self-starters who can work independently while collaborating effectively with others.
- Have a passion for helping customers and businesses succeed.
Responsibilities
- Serve as a trusted business advisor to dealership leadership teams.
- Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration.
- Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance.
- Identify growth opportunities and develop actionable business plans to achieve performance goals.
- Analyze trends, performance metrics, and market opportunities to recommend strategic solutions.
- Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans.
- Partner with dealerships to execute customer care, service, parts, and operational initiatives.
- Use analytical tools and business insights to support data-driven decision making.
- Manage multiple priorities while operating independently in a dynamic environment.
- Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace.
- Drive accountability and deliver measurable business results across assigned dealerships.
- Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests.
- Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance.
Benefits
- Relocation benefits are available for candidates who qualify under company policy.
- medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
