District Operations Manager

Premier Services Group•Salt Lake City, UT

16h•Onsite

About The Position

Premier Services Group is a family owned and operated large-scale flooring and millwork installation company. We serve a large retail business partner and operate in 8 states while offering installation services of all types. We are always striving to grow and build our team for the future. This role is a full-time position with 40+ hours per week, offering a salary of $65,000.00 - $75,000.00 per year. The position is located at multiple locations and is not remote. Premier Services Group was established in 2004 by our CEO Derek Holgate. Starting out with Derek personally installing flooring, windows, and doors, our company was founded on the vision of delivering the finest customer experience from start to finish. Through dedication, expertise, and a focus on customer satisfaction, strong bonds were forged, leading to our team's expansion with skilled and professional installers who share our commitment to excellence. Over the past 20 years, our company has flourished, now boasting a workforce of over 170 employees spanning across 9 states. Despite our growth, we've remained true to our roots as a family-oriented business, continuously adapting to technological advancements and evolving industry standards while upholding our unwavering dedication to quality craftsmanship and professionalism. With a track record of providing over 40,000 successful installations a year, Premier Services Group stands as a beacon of superior product knowledge, impeccable installation services, and unwavering customer support.

Requirements

A minimum of three (3) years of management or supervisory experience.
A minimum of three (3) years of experience in either construction or construction management.
Ability to pass a criminal background check and must have a clean driving record.
Must be able operate smartphones, mobile apps, and multiple computer software applications.

Nice To Haves

College graduate or equivalent educational level is preferred.

Responsibilities

Perform all necessary duties to ensure the assigned district runs smoothly.
Maintain a high level of oversight of the assigned district.
Establish effective communication with local support staff, regional contacts, corporate employees, and all other PSG management staff on a continuous basis to drive results and resolve issues.
Review all job site visits, and exception reports from field support staff.
Coordinate and outline quarterly installer meetings.
Regular evaluation of installer base and performance through jobsite visits as well as C&P and LTR data.
Train and develop subordinates' skills while encouraging growth, and by giving regular performance feedback.
Hiring of new staff to include posting ads, interviewing, onboarding, and training.
Oversee field service support staff with customer, and project issues.
Resolve scheduling issues through indirect reports at the corporate office in a timely manner.
Constant recruiting while providing HR with new contractor documents including background checks and labor rates.
Ensure installers are following PSG guidelines while on all jobsites.
Maintain and “open door” policy to all subordinates and company employees.
Provide daily direction as needed to support and field staff.
Is responsible for all direct report’s activities and performance.
Oversee strategic planning, budgetary concerns, policy development, employee relations, and customer service activities.
Responsible for the assigned districts installation and project completion for prompt customer service.
Measuring customer's homes as needed.
Maintain warehouse operations at our local Anchorage Warehouse location.
Ensure all PSG services result in a high level of customer satisfaction.
Visit assigned area business partners regularly to maintain and improve our partnership.
Evaluate daily processes and implement positive changes that increase sales, reduce overhead, and/or result in better customer service.
Monitor and maintain installer craftsmanship, professionalism, and the customer’s likelihood to recommend of our services to others.
Quickly investigate and implement solutions for all negative customer experiences.
Integrate changes smoothly and prioritize and plan all necessary work activities.
Plan for additional resources, set regular goals and objectives.
Use time efficiently and work in an organized manner.
Provide a weekly overview to company leadership.
Identify problems in a timely manner, resolve problems in early stages, and develop alternative solutions.
Gather and analyze information skillfully.
Work well with others in group problem solving situations.
Read and respond to all emails, voicemails, or concerns throughout the day and follow- up on any items from the previous day.
Provide a Weekly Report by EOD Friday to Company Leadership on District status.
Coordinate, facilitate, and/or attend all required meetings.
Follow all Company policies as written in the Company Employee Handbook.
Ensure Position Responsibilities are accomplished as stated in this Job Description.
Follow all processes and procedures and perform all responsibility in accordance with company expectations.
Receive and respond to constructive direction and guidance from Management.