District Merchandising Manager

2020 Companies•Las Vegas, NV

11d•Remote

About The Position

2020 Companies is now hiring for a remote District Manager of Field Merchandising and Installation. The District Manager of Field Merchandising/Installation is responsible for leading and developing a team of Field Merchandising/Installation Representatives (FMIRs) within an assigned geographic territory. This role is accountable for driving operational excellence, ensuring successful execution of client merchandising programs, maintaining high levels of customer satisfaction, and fostering a culture of accountability, engagement, and continuous improvement. The District Manager serves as the primary field leader for their territory by coaching, mentoring, and supporting field representatives while ensuring execution aligns with client expectations, company standards, and operational KPIs. This position partners closely with the National Field Leader to execute strategic initiatives, improve operational efficiencies, optimize workforce planning, and develop a high-performing field organization.

Requirements

Bachelor's degree preferred; Associate's degree or equivalent experience considered
5–7 years of retail merchandising, field operations, or multi-unit leadership experience
1-2+ years of direct people leadership experience managing remote field teams
Experience hiring, coaching, developing, and managing employee performance
Experience supporting multiple retail locations and large geographic territories
Experience with merchandising, planograms, fixture installations, and retail execution preferred
Strong leadership, coaching, and team development skills
Excellent verbal, written, presentation, and interpersonal communication skills
Strong organizational and time management abilities
Ability to analyze performance data and make data-driven decisions
Strong problem-solving and conflict-resolution skills
Ability to work independently in a fast-paced environment
Proficiency with Microsoft Office, reporting tools, and mobile technology
Experience using workforce management, scheduling, payroll, and field execution platforms preferred
Ability to prioritize multiple projects and adapt to changing business needs
Demonstrates professionalism, integrity, accountability, and sound business judgment
Ability to travel throughout assigned territory up to 25% of the time
Overnight travel may be required
Valid driver's license with reliable transportation and state-required automobile insurance
Ability to work flexible schedules, including evenings, weekends, and holidays, as business needs require

Nice To Haves

Experience with merchandising, planograms, fixture installations, and retail execution
Experience using workforce management, scheduling, payroll, and field execution platforms

Responsibilities

Directly lead, coach, mentor, and develop a team of Field Merchandising Representatives
Conduct one-on-one meetings, accountability reviews, coaching sessions, and recognition as needed
Foster a culture of accountability, teamwork, professionalism, and continuous improvement
Recruit, interview, hire, onboard, and retain top field talent
Identify high-potential employees and develop succession plans
Administer performance counseling, corrective action, recognition, and terminations in accordance with company policies
Lead team meetings, conference calls, and training sessions
Serve as the primary escalation point for field representatives within the assigned district
Ensure all client work is completed accurately, on time, and within established service level agreements
Monitor daily execution to ensure all scheduled work is accepted, completed, and documented appropriately
Oversee scheduling, staffing levels, workload balancing, and territory coverage
Partner with field representatives to optimize travel routes and maximize productivity
Monitor payroll, timecards, mileage, expenses, and travel compliance
Assist with field coverage by completing store visits or merchandising projects when business needs require
Maintain proper market headcount to support current and future client demands
Ensure consistent execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services
Conduct field audits to verify execution quality and compliance with client directives
Ensure representatives accurately complete surveys, photographs, reporting, and required documentation using company systems
Monitor quality metrics and proactively resolve execution issues before client escalation
Partner with retailers and store leadership to maintain strong working relationships
Ensure all representatives represent the company professionally while in stores
Establish clear expectations and performance goals for all field representatives
Monitor productivity, utilization, quality scores, completion rates, attendance, communication, and client satisfaction
Utilize reporting, dashboards, and analytics to identify trends and opportunities for improvement
Develop action plans to improve underperforming markets or representatives
Ensure adherence to company policies, client requirements, safety standards, and operational procedures
Deliver onboarding and ongoing training for new and existing field representatives
Coach representatives on merchandising best practices, installation techniques, technology platforms, client expectations, and communication standards
Ensure completion of all required certifications and training programs
Identify individual development opportunities and create coaching plans that improve performance and career growth
Partner with the National Field Leader to execute company initiatives and operational priorities
Provide feedback on field processes, technology, staffing models, and operational improvements
Support implementation of new clients, programs, systems, and field processes
Participate in business planning, forecasting, workforce planning, and territory optimization
Recommend improvements that increase efficiency, reduce costs, and improve customer satisfaction
Maintain consistent communication with field representatives, internal departments, clients, and retail partners
Provide timely updates regarding field performance, staffing challenges, escalations, and operational risks
Collaborate cross-functionally with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership teams
Deliver business updates, district summaries, and performance reporting to the National Field Leader
Build and maintain strong relationships with clients, retailers, and internal stakeholders
Resolve customer, retailer, and client concerns quickly and professionally
Ensure field execution consistently meets or exceeds client expectations
Promote a customer-first culture throughout the district

Benefits

Total Target Compensation: $52,000 Includes annual salary + quarterly incentive potential
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Partial Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients