District Manager - North Region

Evergreen Goodwill • Redmond, WA

21h • $95,000 - $135,000 • Hybrid

About The Position

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Requirements

• 4–6 years of multi-unit retail management experience required.
• Demonstrated success building and leading teams, improving store performance, and delivering operational excellence.
• Valid Washington State driver’s license and proof of insurance required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to learn and adapt to new software and operational systems.
• Frequent travel between store locations within the district (50%–60%).
• Ability to lift up to 25 lbs. and work in both office, warehouse, and retail environments.
• Strong leadership and problem-solving skills.
• Clear verbal and written communication.
• Attention to detail and accuracy.
• Analytical thinking and situational awareness.
• Emotional intelligence and adaptability.

Nice To Haves

• Bachelor’s degree in business, Retail Management, or related field preferred; equivalent experience considered.
• Experience in nonprofit or mission-driven retail organizations a plus.
• Occasional evening and weekend work may be required.

Responsibilities

• Manage daily retail operations across store locations as assigned to ensure consistent execution of Evergreen Goodwill standards and procedures.
• Support store teams in achieving sales, production, and operational goals, including donation processing, merchandising, and customer engagement.
• Monitor and analyze store KPIs (sales, controllable contribution, production flow, and retention) and recommend corrective actions where needed.
• Conduct regular store visits to assess operations, provide coaching, and ensure compliance with organizational policies and safety standards.
• Lead the implementation of enterprise initiatives, programs, and rollouts within assigned stores.
• Collaborate with Logistics to ensure effective donation flow and inventory management from receipt through sale.
• Directly supervise Store Managers and Assistant Managers, providing guidance, mentorship, and performance feedback.
• Foster a positive culture of inclusion, accountability, and mission alignment.
• Partner with People & Culture to support recruitment, onboarding, and retention of qualified retail staff.
• Develop leadership capabilities within store teams to build internal talent pipelines.
• Ensure training programs and expectations are consistently applied across locations.
• Champion excellent customer and donor experiences by upholding Evergreen Goodwill service standards.
• Address customer escalations and service concerns promptly and effectively.
• Represent Evergreen Goodwill in the community, promoting our mission and fostering local relationships that support donations and partnerships.
• Manage district-level budgets and ensure stores meet or exceed revenue and expense goals.
• Review and analyze financial reports to identify opportunities for growth and cost control.
• Maintain proper staffing levels and scheduling for operational efficiency and customer service.
• Support the rollout of merchandising and promotional programs to maximize sales impact.
• Maintain an appropriate communication cadence between stores assigned and the Admin staff.
• Partner with key departments (including but not limited to Finance, Marketing, Logistics, People & Culture) to ensure alignment and support for store operations.
• Participate in operational meetings and provide feedback to improve enterprise processes.
• Communicate effectively between stores and leadership to ensure transparency and accountability.
• Carries out supervisory responsibilities in accordance with Evergreen Goodwill’s policies and applicable laws. Responsibilities include hiring, training, evaluating performance, addressing employee relations issues, and ensuring compliance with workplace standards and safety policies.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager