District Manager

Alsco Uniforms•Edmonton, AB

45d•Hybrid

About The Position

The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM. This role involves leading a district to be a highly productive team, ensuring customer loyalty and outstanding customer service, managing retention and growth, and overseeing route organization. A Senior DM also oversees a service center, including facility security, inventory management, deposits, paperwork, and communication with the processing plant.

Requirements

Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 or older.
Demonstrate excellent skills in customer service and route sales.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
Follow written and verbal instructions and perform other tasks as directed by supervision.
A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
Work with and support other service personnel as required by supervision.