District Manager - FL

ANCHOR POINT MANAGEMENT GROUP•Hollywood, FL

1d•$65,000 - $70,000

About The Position

The District Operations Manager is responsible for the overall operations of the European Wax Centers assigned to the district, ensuring the overall integrity of the European Wax Center brand, and that the Centers in the district meet all financial and operating goals. The District Operations Manager is responsible for leading Center operations and the direct supervision of Center Managers, ensuring that all managers and Associates provide excellence from a guest experience perspective.

Requirements

Ability to work a flexible schedule to meet business needs.
Minimum of four years’ experience in a multi service or specialty store environment.
Ability to travel, including overnight as required.
Proficient in computer skills including Microsoft Office (Word, PowerPoint, Excel, Outlook)
Excellent written, verbal and presentation skills.
Must possess solid skills with basic mathematical computations.
Ability to appropriately deal with associates and guests.
Excellent time management skills
Strong emphasis/experience in operations and customer service industry
Must have a proven track record of successfully managing multiple priorities.
Must maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
Possess a minimum of five years of retail management experience is desirable.
Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
Position requires the completion of a high school education or equivalent, a valid driver’s license to travel between units, a satisfactory background check, and the ability to meet the physical demands of the position
This position requires completion of the European Wax Center Designated Manager training program.

Nice To Haves

Highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communications skills.
Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance indicators to drive positive business performance in all centers.
Leads and inspires by example.
Regularly encourages fact based solutions and celebrates the success of others.
Reflects the brand.

Responsibilities

Responsible for creating, implementing and executing the overall business staffing plan and ensuring proper staffing levels are maintained by each Center Manager to ensure each guest receives the ultimate wax experience on each and every visit, build sales, and maximizes profitability.
Oversees the human resource management function to ensure 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
Creates, delivers and follows up on Individual Development Plans for all Center Managers.
Provides performance feedback and recognition to all Center Managers on an ongoing and timely basis to include manager one-on-ones and performance appraisals.
Holds all Center Managers accountable for contributing to team and company objectives.
Creates and maintains an open-door policy with Center Managers and Associates allowing for open and honest communication, consistency of standards, and appreciation for contributions and suggestions.
Provides direction to all Center Managers for performance management of Associates.
Effectively trains and develops Center Managers.
Ensures Center Managers coach, train, and hold Associates accountable for center standards and performance.
Oversees the creation, delivery and follow up on performance improvement plans for managers when needed.
Conducts informative and focused Center Manager meetings that include a written agenda.
Ensures effective communication occurs to and amongst all Center Managers and Associates.
Builds positive, professional relationships with all Center Managers, Associates, EWC Corporate, RSC staff and third party vendors ensuring positive morale and providing a fun work environment.
Follows up and ensures recognition and reward programs are in place in each Center to recognize superior performance.
Models exemplary leadership behaviors and skills and ensures all managers follow this lead.
Ensures Business Review process is used effectively to communicate and review expectations with Center Managers and Associates.
Ensures that all Center Managers and Team Members are guest focused first, and exceed the guest’s expectations by delivering the ultimate wax experience to each and every guest on each and every visit.
Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest loyalty.
Educates and empowers Center Managers and team members to act in a similar manner.
Builds positive, professional relationships with members of businesses and other organizations in the community.
Drives brand loyalty by leading and outstanding internal and external guest experience in all Centers.
Accountable to ensure Managers and Associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
Actively looks for, identifies, and implements techniques to attract new guests.
Delivers superior social media reputation results through ensuring outstanding guest service and takes appropriate actions to all exceptions.
Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver the ultimate guest experience.
Delivers superior Reputation Scores through ensuring superior guest services.
Provides superior guest experience through ensuring all Managers and Associates adhere to EWC published policies, procedures, scripts, training standards and individual qualifications/licensing
Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
Collaborates with the Management and Finance team to develop realistic center performance targets.
Ensures compliance to company standards per the Center Operations User Guide.
Ensure all Center Managers adhere to company-specific systems, tools, and procedures.
Ensures Associate schedules are being maximized to build guest volume in each center.
Ensures all Centers are following Loss Prevention guidelines through proper inventory procedures and Wax Associate proficiency.
Ensures Centers, including offices, storage rooms, suites, and front of the house are clean, organized and operating to company standards.
Coordinates center maintenance management with Center Managers. Track fixes and mitigate deficiencies.
Ensure Center Managers comply with applicable federal, state and local laws and regulations with regard to safety standards to ensure a safe working environment.
Ensure Center Managers comply with applicable federal, state and local laws and regulations with regard to Wax Associate licensing.
Organizes and leads monthly Center Manager update on sales performance, costs, and key performance indicator results.
Keeps current on and ensures implementation of new programs, policies, procedures and promotions.
Ensure all Centers adhere to all city, county, state, and federal laws and regulations.
Proactively maintains and manages all Center interior and exterior facilities, ensuring all Centers are kept in “like new” condition and meet European Wax Center Corporate published standards.
Submits all deliverables in a timely manner.
Drives superior results in the Mystery Shopper and Center Evaluation programs.
Produces results consistent with monthly goals.
Sets and ensures accountability of Centers in meeting or exceeding key performance objectives.
Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all best practices.
Communicates business goals and priorities to maximize associate performance, increase sales opportunities, and profitability.
Approves all Center Manager schedules to maximize center operations, efficiency, and revenue.
Ensures all Center Managers continually grow sales through providing an outstanding guest experience.
Collaborates with senior management to develop realistic center operating budgets.
Collaborates with senior management in the development of realistic district marketing strategies which drive new guest count.
Works with center managers to develop and implement realistic local marketing strategies which drive new guest count.
Maintains center presence throughout the District ensuring effective floor sales leadership and ensuring appropriate staff coverage in all areas of the center.
Analyzes business reports, strategizes, creates and executes effective business action plans.
Possess strong personal knowledge and ensures all Center Managers possess solid knowledge of labor control and cost of goods control.
Reviews profit and loss statements, conducts analysis and communicates results to Management.
Ensures all centers meet or exceed budget goals, react to trends, and trouble shoots problem areas.
Understands and provides input to period business review and annual operating plans.
Reviews business results daily and reacts immediately to any change in business trends by developing and implementing corrective actions when necessary
Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the centers.
Recruit, interview, select, hire and retain the most qualified individuals for Center Managers.
Oversee Center Managers in the hiring of Associates.
Leverages all available recruiting methods and teaches Center Managers to do the same.
Provides appropriate feedback in the moment, during weekly touch bases and in the performance planning and review process.
Celebrates positive performance and partners with management to identify performance opportunities for ongoing feedback and development.
Manages succession planning process to ensure all centers are filled utilizing the Company Bench Planning Matrix.
Ensures clear career paths are outlined, teaches Center Managers to do the same.
Coaches associates on current and future possibilities.
Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
Attend Strut weekly meetings.
Maintains an open center environment where Center Managers and Associates are free to express their concerns and feelings without free of retaliation or ill will.
Motivate Managers to take action to achieve sales goals and drive positive results daily.
Develops Center teams by sharing Best Practices between all Centers.
Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and the Corporate Office.
Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
Implements all promotional and visual marketing moves as directed; maintains all brand visual and cleanliness standards.
Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.