District Manager

The Wendy's Company•Miami, FL

13d•$83,000 - $121,000•Hybrid

About The Position

The District Manager role manages the daily operations of the district to achieve sales, profits, customer satisfaction and human resource management objectives. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices. This role supports restaurant operations across key markets in Southeastern and Eastern MA.

Requirements

High School Degree or GED required; college degree preferred
5+ years’ experience in restaurant operations; multi-unit store management preferred
Knowledge and understanding of restaurant operations, accounting, budgeting, and administrative procedures.
Strong supervisory, organizational, and communication skills.
Experience working cross functionally and gaining consensus to make informed decisions and recommendations.

Responsibilities

Create a food safety culture. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate. Complies with all FSA (Food Safety Audit) program requirements.
Ensures proper staffing and scheduling to grow sales. Drive Digital ordering adoption in every restaurant with consistent execution and employee engagement. Maximizes sales goals versus AOP (Annual Operating Plan) and prior year, including the monitoring/execution of national and local marketing programs. Responsible for the development of local store marketing plans. Manages assigned store requirements for new product roll-outs/procedures.
Conduct Business Reviews monthly to improve performance / set goals. Leverage Labor/Food Cost Toolkit to aggressively troubleshoot and improve outlier performance. Leverage a Profit Mindset to control spending in controllable cost accounts versus AOP. Maximizes profit goals versus AOP and prior year, including the ongoing review of assigned store budgets. Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhanced results.
Create a CULTURE obsessed with Serving High Quality Food. Plans and conducts effective store visits leveraging the restaurant visit agenda with all levels of store management to ensure the continual improvement of Quality on all day parts, including the monitoring of food product quality opportunities from customer surveys.
Ensures proper staffing levels are achieved. Ensures diversity of management work force including Shift Supervisors. Monitors crew and management labor availability and maintains recruiting plans Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management and performance reviews. Ensures restaurants participate in VOW survey and improvement planning. Ensures plans are being executed to address turnover opportunities. Heighten our recognition culture to enhance Value for employees. Ensure the restaurants deliver a Great 1st Impression through a strong employment brand with seamless hiring and onboarding. Deepen a Sense of Pride and Belonging through DE&I. Maintains high quality Training Restaurant to utilize for manage training.
Develops General Managers to maximize their contributions and future promotability within the Brand. Provides proper store management training and development using established systems and practices. Achieves certified training store restaurant goals. Use General Manager Learning Inventory (GMLI) to enhance AGM, GM selection and development process ensuring we have a strong bench of talent. Ensure all GMs and AGM’s and Shift Managers have active IDP. Something about succession planning tool.
Ensures protection of Wendy’s brand and assets through District compliance with Company policies and procedures. Evaluates store performance at specified intervals using Company inspection form; coaches and retrains managers as required.
Disciplined approach to DM pattern of management leveraging MBR, RVA, and WDRV to identify operational opportunities and make continuous improvement. Monitor customer feedback to identify opportunities in key drivers, overall satisfaction, and customer defection. Identify speed of service opportunities and coach the teams to improve.