District Manager

High's•Sparks Glencoe, MD

33d•$80,000 - $100,000•Onsite

About The Position

High’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution. If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you. Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store. The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.

Requirements

High School Diploma or equivalent
3–5 years of leadership experience supervising teams in: Convenience stores, Multi-unit retail, Fast food or restaurant operations
Experience managing food service operations
Valid driver’s license with a clean driving record
Strong leadership, communication, and organizational skills
Experience with budgeting, staffing, and operational execution
Ability to work flexible schedules, including weekends and holidays as business needs require
Ability to lift up to 50 lbs. and work in a retail environment

Nice To Haves

Bachelor’s degree in business, Management, or related field
Convenience store multi-unit management experience
ServSafe Certification and/or Certified Food Handler credentials
Experience managing high-volume retail operations
Proficiency with Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

Lead multiple retail convenience store locations within an assigned district
Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety
Drive operational consistency and execution across all stores
Monitor store conditions, standards, and overall performance
Analyze trends, identify opportunities, and implement action plans to improve results
Ensure adherence to company policies, safety standards, and operational procedures
Train and mentor Store Managers and store teams
Build a culture of accountability, engagement, teamwork, and continuous improvement
Lead by example through visible, hands-on leadership
Address employee relations issues professionally in partnership with Human Resources
Motivate and develop future leaders within the organization
Manage sales, profitability, payroll, and operating expenses
Review and influence district P&L performance
Oversee inventory controls, loss prevention, and shrink reduction initiatives
Execute merchandising and marketing programs effectively
Monitor market competition, including fuel and inside sales trends
Ensure every store delivers a clean, safe, welcoming environment
Respond to customer concerns and escalations professionally
Foster a customer-first culture throughout the district
Maintain strong relationships with vendors, customers, and internal teams