District Manager (District 502)

GameStop•Florence, KY

22h

About The Position

Under the general guidance of the Regional Director, the District Manager leads multiple store operations, builds successful teams, develops customer loyalty, drives results, and achieves district goals. The role supervises Associates across multiple locations and must act in accordance with GameStop’s policies, practices, and core values. The ideal candidate focuses on customer satisfaction and monthly sales goals and demonstrates strong communication, leadership, and interpersonal skills. The District Manager attracts, develops, and retains talent; supports onboarding and career development; and drives business results through field teams. The role uses business reports and other operational information to identify opportunities, ensures stores schedule according to sales trends and business needs, supports timely resolution of guest issues, reviews shrink and inventory results, works with Loss Prevention on shrink reduction and safety, maintains store appearance standards, and ensures promotions and store relays are executed accurately and on time.

Requirements

At least 3 years of successful, related experience as a multi-unit leader.
Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field, such as business administration; equivalent experience may be accepted as a substitute.
Ability to work productively with others, adapt to change, communicate effectively, and receive and respond to feedback maturely.
Strong understanding of how to motivate and retain top talent.
Ability to achieve outstanding business results through others, including at a distance.
Commitment to self-directed learning, peer mentoring, and use of GameStop development resources.
Ability to travel unaccompanied and unassisted if necessary, including overnight stays.
Strong guest service skills and clear verbal and written communication skills.
Strong organizational skills and ability to handle multiple detailed projects.
Proficiency with electronic business tools, including laptop computers, computer applications, in-store systems, and communications devices.
Ability to move unassisted throughout stores for extended periods, up to 12 hours per day.
Ability to lift and/or move objects and displays weighing up to 50 pounds, bend, stoop, reach with arms and hands, and climb ladders.
Planning and organizing skills, including prioritizing, determining tasks and resources, scheduling, leveraging resources, and staying focused.
Ability to gain commitment using effective interpersonal styles and techniques, clarify situations and expectations, develop ideas, facilitate agreement, summarize outcomes, and establish interpersonal relationships.
Adaptability, including understanding and responding positively to changes in work tasks, structures, processes, requirements, or culture.
Technical and professional knowledge in relevant areas, including marketing, financial management, and industry knowledge, and keeping up with current developments and trends.

Responsibilities

Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
Influence talent development and business results across several field teams using GameStop’s performance management strategy and related tools, including development planners and performance worksheets.
Ensure successful onboarding and development throughout the district, and communicate career paths and growth opportunities at GameStop.
Encourage strong business results by focusing on specific behaviors and outcomes; use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others.
Model the professional conduct expected of GameStop leaders.
Respond promptly to opportunities identified through sales reports, profit and loss statements, turnover reports, exit interview data, store visit reports, audits, compliance reporting, and guest service data.
Validate that stores schedule according to sales trends and business needs.
Empower store teams to resolve guest issues quickly and creatively, and respond effectively to issues escalated to the multi-unit or corporate level within three days.
Review store shrink results, conduct post-inventory counts, and report results to Inventory Control in a timely manner.
Collaborate with the Regional Loss Prevention Leader on shrink reduction and safety opportunities.
Monitor store appearance and ensure company standards are maintained.
Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution.