District Manager

My Melrose•San Antonio, TX

15d•Onsite

About The Position

The District Manager is responsible for Driving Sales & Profits, Employee Retention & Engagement, and Overall Customer Experience through Flawless Execution of Company Initiatives, Purposeful Store Visits designed to educate and hold Store Teams accountable for company priorities and a focus on delivering a great Customer Experience through Great Looking Stores and Knowledgeable Associates. District Managers understand the requirement to know everything HQ asks of Stores, having read all memos, directives, initiatives, etc. The District Manager ensures every member of their leadership team is aware of required tasks and helps their teams prioritize. The District Manager understands when and how to delegate, how to address problems in their stores and how to develop and follow up on meaningful action plans. The District Manager is a student of their business and embraces all tools and resources provided them to understand individual businesses across their stores and, through that understanding, how to positively impact business performance. The DM is the voice for their stores and customers, understanding how to effectively communicate the needs of their customer and teams in product, tools, and people to HQ Business Partners, including Director of Stores. The DM does not leave a store with a problem unresolved. They have a heightened sense of urgency and help their teams understand the importance of today vs. pushing off to tomorrow.

Requirements

Ability to develop and train and build strong working relationships
Ability to provide outstanding customer service
Ability to hire and retain high quality teams; does not compromise
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to maintain records and documentation pertaining to work force
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees
Accountability - Ability to accept responsibility and account for his/her and team’s actions
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
Adaptability - Ability to adapt to change in the workplace
Enthusiastic - Ability to bring energy to the performance of a task
High School Graduate or General Education Degree (GED)
Ability to work a full-time schedule including nights, weekends, and holidays, if necessary.
Retail multi-store management experience required
Strong interpersonal, communication, organization and follow-through skills
Availability to travel as needed

Responsibilities

Delivers sales thru people
Succession Plans established for all key positions; candidate readied for any open positions
Talent Management process in place, tapping into Management Strengths
Fully Staffed and Trained Store Teams
Coaches and Develops team for the next level
Motivates and Reinforces positive environment; a culture of recognition
Continuous evaluation
Responsible for Achieving Sales and Payroll Goals
Delivers sales thru product & presentation
Teaches and trains merchandise standards
Complete review of current direction, holding teams accountable with clear follow up
Identifies deficiencies, corrects immediately and retrains as needed
Works with SM on opportunities to maximize sales, utilizing reports and market knowledge
Evaluates presentation on every visit and provides store with feedback; good or bad
Ensures timely execution of all instructions; company memos or directives
Develops method for validating that all stores have executed company initiatives
Communicates any and all product needs to HQ Buying Team on all Store Visits
Monitor Operational and Loss Prevention Policies and Procedures
Ensures every store has a clear understanding of the tie between service and shrink
Trains to Operational and LP Standards
Enforces philosophy of customer engagement at all times
Creates a “zero tolerance” culture for shrink; ensures all teams are aware and focused
Reviews operational and loss prevention standards to ensure compliance
Communicates regularly to HQ any Product, Process, or People needs during store visits
Takes detailed notes and actions in the moment, does not put off things for another day
Maintains a very determined focus on exceeding Customer Expectations, personally and of their teams
Represents oneself in a professional manner in all business activities
Wears company product and ensures stores do similarly
Advocates on behalf of the company at all times
Always leads by example
Responsible for achieving desired shrinkage goals in all stores
Monitors all controllable expenses; payroll and supplies
Follows company directives regarding Matrix Max payroll plans/controls
Maintains physical plant, expects and delivers a clean, well maintained set of stores
Follows and practice safety guidelines
Embraces cost effective travel for themselves and their teams
Develops and maintains a professional relationship with all peers and subordinates
Communicates with supervisor and HQ, partnering as directed by company or supervisor
Is requiring of their teams and business partners, but always respectful in the spirit of partnership
Communicates with corporate management based on established guidelines.
Develops and maintains a professional and consistent relationship at all times.