District Manager

KW Property Management Careers•Miami, FL

1d•Hybrid

About The Position

This position is fundamental to client retention, managing accounts and facilitating solutions to operational problems within the community. The District Manager provides management, direction, and leadership to ensure accounts are maintained and operated in accordance with KWPM standards and established community objectives. This role provides leadership to Property Managers, ensures the highest quality of customer service, and offers administrative support in compliance, policies, and procedures.

Requirements

4-year college degree
Must possess strong managerial background
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to read, analyze, and interpret technical procedures, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity.
Must be proficient and have good working understanding of latest technologies; such as but not limited to Office 365
Must have a valid Florida driver’s license.
Must have the ability to react and address all emergency situations in a timely manner.
Must be available to handle emergency calls.

Nice To Haves

Active CAM license strongly preferred
minimum four (4) years of experience in Community Association Management
possess or secure CAI designation of CMCA or higher within 12 months from engagement by KWPM
Jenark software application in response to in-house trainings.

Responsibilities

Build and maintain a positive client relationship with the BOD, Unit Owners, Residents, Vendors and Staff Members.
Monitor properties within portfolio to ensure compliance to company standards.
Review monthly compliance reports and coach and mentor Property Manager to meet standards.
Conduct weekly one-on-one meetings with the property managers.
Monitor the cash flow and overall financial health of the client.
Provide financially sound recommendations on capital improvement projects; as well as, review the status of delinquencies / collection efforts.
Monitor key critical professional service contracts – insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client.
Assist in recruiting, training, and developing a highly motivated and effective team of property managers.
Provide guidance, leadership and coaching to property managers and other direct reports.
Communicates changes in policy and procedures to clients and property managers.
Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community document, policies, and procedures.
Provide constructive and timely performance evaluations.
Process promotions, transfer, disciplinary actions, and terminations of the direct reports, in accordance with company policy.