District Manager - Kay Jewelers - Cincinnati and Dayton, Ohio, Richmond, Indiana and Florence, Kentucky Area

Signet Jewelers•Dayton, OH

1d•Hybrid

About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As a part of Signet Jewelers, a purpose-driven company, we offer dynamic career paths and rewarding opportunities to impact the lives of others and inspire love. We are seeking a District Manager to oversee multiple store managers and drive business objectives in the Cincinnati and Dayton, Ohio, Richmond, Indiana, and Florence, Kentucky areas.

Requirements

Bachelor’s Degree required or comparable job experience.
Must have a valid Driver’s License and proof of insurability.
At least 5 years relevant experience.
Multi-site business operations experience.
Must have recent 2+ years’ experience managing a multi-site team.
Minimum 4 years’ management experience leading department including hiring, developing, motivating, and directing people as they work.
Ability to lead others to implement strategies and processes to accomplish business results.
Demonstrated enthusiasm and commitment to change processes.
Ability to understand operational and financial reports and interpret data to create improvement plans.
Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools.
Advanced presentation skills to train, develop and engage direct reports in-person as well as virtually.
Strong interpersonal skills to build relationships of trust and respect with direct reports and business partners.
Strong problem solving and conflict management skills to support internal and external customers.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Position requires travel up to 80% of the time for business purposes.
Flexibility.
On call 24 hours a day, seven days a week.
A flexible working style and an ability to work independently and with teams.
Ability to maintain a high level of confidentiality.

Nice To Haves

Preference will be given to candidates that are Diamond Council of America (DCA) certified.
Familiar with pertinent software applications such as Reflexis and Workday preferred.
Bilingual skills are a plus.

Responsibilities

Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
Monitor progress and learning of team members and evaluate performance against standards.
Provide leadership, guidance, and coaching for all team members through success, opportunities, and skill development.
Conduct regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives.
Assess district to determine the talent necessary to drive results.
Create and implement action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.
Ensure accuracy of employee data in system records.
Ensure a compelling onboarding experience for all team members, including the creation of wholistic training plans.
Ensure all team members in the district complete required training and education for compliance with risk management initiatives.
Support strategic growth objectives through recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged team.
Drive technology adoption through active engagement, monitoring, and coaching.
Monitor the quality of execution of communication vehicles such as Voice of Customer.
Build a bench of future leaders through skill development, coaching, and leadership development.
Assure that the Company’s diversity, equity, and inclusion initiatives and culture are maintained and goals are attained.
Ensure a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards.
Use available resources to plan effective strategies and develop action plans.
Implement initiatives that will change behaviors to produce results.
Interpret and implement company policies and procedures and direct and plan the activities of the assigned region.
Serve as an advisor and subject matter expert to assigned district and various areas of our business.
Interact with all levels of the organization to manage the business.
Serve as a brand ambassador.
Demonstrate a passion for caring as evidenced by interactions with team members, guests, families, vendors, and business partners.
Communicate directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives.
Work with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
Build mutual trust and foster collaboration among business peers and partners.
Promote and reinforce corporate expectations for brand, culture, and performance.
Coach the SM and/or team members to instill understanding of brand image and standards.
Ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
Set actionable goals for self and others that define long-term success.
Visit stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
Ask questions to ensure full understanding of strategy and process and ensure the team understands how the goals will be achieved.
Visit stores to identify successes and opportunities for improvement.
In partnership with the SM, recognize strengths and identify the root cause of operational and team issues.
Coach SM and/or team members to address and correct issues.
Participate in the resolution of customer and team member complaints and T.I.P.S. calls.
Collaborate with internal legal counsel as appropriate to resolve legal and litigation issues.
Closely monitor operating and financial results against plans and budgets.
Be responsible for compliance with Company policies and practices.
Conduct self in a manner that will merit the goodwill and respect of customers and fellow employees.
Adhere to and ensure compliance of all employees to the Company’s Standards of Conduct and Business Ethics.
Be a strategic influence in the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion and conducting oneself with the highest degree of honesty and integrity.
Provide quality input into the sales, profit, and capital budget planning processes.
Identify trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop action plans.
Perform additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.