District Manager

SmartStop Self Storage • Charlotte, NC

19d • Hybrid

About The Position

SmartStop Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in Ladera Ranch, CA, they own, operate, or manage 460+ properties across 35 U.S. states and Washington, D.C., and four provinces in Canada, with more than 35 million rentable square feet of storage space. Their 1,000+ team members are the heart of their business, delivering an award-winning customer experience year after year. They have earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the Reputation 800 Award (2023). Their workplace culture has been recognized as a Top Workplace in Orange County two years running. They are growing fast and looking for individuals to grow with them.

Requirements

• Must have multi-unit retail sales/service operations leadership experience, preferably in a transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple projects and deal with numerous interruptions.
• Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision.
• Demonstrated leadership in building, developing, and retaining high-performing teams of hourly employees in a retail, sales, service, or related industry.
• Exceptional communication, people skills, and time management skills.
• Proficient in MS Office and web-based systems.
• Passion for customer service excellence and coaching staff.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are being met.
• Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
• Recruits, interviews, and hires new staff members.
• Leads by example, creating a climate in which staff wants to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions.

Benefits

• Annual compensation to include a base pay of $90,000 with a potential of up to $120,000 with metrics-based quarterly bonuses and a performance-based annual bonus.
• Comprehensive group healthcare includes medical, dental, vision, and life insurance.
• 401(k) with a generous employer match.
• Paid Time Off
• Monday through Friday work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager