District Manager

Alsco Uniforms•Surrey, BC

12d•CA$70,000 - CA$80,000•Hybrid

About The Position

The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. This role involves developing and motivating a district team, ensuring customer loyalty and outstanding customer service, managing retention and growth, and leading the district to success. The District Manager will also complete general route responsibilities when necessary, including safely operating a delivery vehicle. They must follow all company policies and procedures, including safety and Service SOP, and cooperatively work with other departments in the branch.

Requirements

Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
Demonstrate excellent skills in customer service and route sales. Lead sales team in building relationships with business clients and manage negotiations of sales contracts.
Work under pressure, fast-paced environment, attention to detail, tight deadlines.
Computer savvy: inventory control software, data analysis software, MS Windows,...
Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
Lead their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Work with and support other service personnel as required by supervision.