District Manager

Dunkin' Donuts - Nova King Crew•Ormond Beach, FL

2d•$60,000 - $65,000•Hybrid

About The Position

The District Manager (DM) oversees operations, performance, and leadership development across approximately 5-8 Dunkin' restaurants. This role supports Restaurant Managers in delivering exceptional guest service, maintaining brand standards, ensuring food safety compliance, and driving operational and financial performance. The DM provides consistent coaching, accountability, and structured follow-through to keep all restaurants aligned with company expectations. The District Manager is expected to spend a significant portion of their time in restaurants coaching, developing leaders, observing operations, and supporting execution. This is a hands-on leadership position that requires visibility, accessibility, and active involvement in restaurant operations.

Requirements

Minimum 3 years of multi-unit leadership experience in restaurant, retail, hospitality, or related industries.
Strong understanding of P&L management, labor controls, and restaurant operations.
Proficiency with Microsoft Office, Google Workspace, and restaurant management systems.
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Guest focused
Ability to train and develop a team
Time management
Problem solving
Motivating others
Coaching & Development
Accountability
Conflict Resolution
Communication Skills
Strategic Thinking
Decision Making
Organizational Skills
Adaptability

Nice To Haves

College degree preferred but not required.

Responsibilities

Ensure all restaurants in their portfolio meet Dunkin' Brand Standards, food safety requirements, and company operational expectations.
Analyze restaurant performance metrics and develop action plans to improve operations, sales, profitability, and guest satisfaction.
Monitor product availability and support managers in controlling food, labor, and operating costs.
Ensure stores are prepared for all LTOs and window launches beginning 3 weeks out prior to launch
Ensure managers are following systems, platforms and operational processes that are in place
Hold weekly meetings with each GM with structured agendas
Complete Monthly Food Safety checks
Track payroll progress and support managers with scheduling and labor adjustments
Review truck accuracy and follow up on shortages
Review and track quarterly kicker progress
Ensure all CMX monthly requirements are completed
Monitor training progress for new hires and follow up on completion
Provide updates and communication on business goals and Brand initiatives
Maintain a shared Google calendar with accurate scheduling and visibility
Maintain oversight of maintenance issues and ensure timely resolution to protect guest experience and operational efficiency.
Identify, develop, and recommend high-potential employees for future leadership opportunities.
Recruit, hire, onboard, develop, and retain Restaurant Managers.
Conduct performance reviews and development planning for Restaurant Managers.
Ensure timely completion of employee evaluations, coaching documentation, and separation processes.
Provide consistent coaching, accountability, and performance management to restaurant leadership teams.
Develop succession plans and leadership pipelines within assigned restaurants.
Partner with Human Resources and senior leadership on employee relations matters as needed.