Susquehanna Printing Company- FT District Manager

Steinman Communications•Lancaster, PA

4d•Hybrid

About The Position

Susquehanna Printing Company is seeking a motivated full-time District Manager to oversee newspaper distribution operations throughout Lancaster County. The District Manager will manage independent carrier networks, ensure timely and accurate product delivery, support circulation growth, and serve as a key link between the company, its contractors, and its customers. This role is ideal for a hands-on leader who enjoys problem-solving, leading through influence, and making a direct impact on operational success in a fast-paced environment.

Requirements

Experience in circulation, distribution, logistics, retail operations, route management, or a related field.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications.
Ability to work independently and make sound decisions in a dynamic environment.
Strong organizational, time management, and problem-solving skills.
A collaborative, team-oriented mindset with a positive attitude.
Valid driver's license, dependable vehicle, liability insurance, and a satisfactory motor vehicle record.

Responsibilities

Manage and Support Independent Carrier Networks: Recruit, onboard, train, and retain high-quality independent newspaper carrier contractors. Build strong working relationships with contractors while ensuring compliance with contractual expectations. Monitor and uphold performance standards related to delivery quality, customer service, and reliability. Make personnel-related decisions and address operational challenges proactively.
Drive Circulation and Distribution Success: Ensure customer and subscriber satisfaction levels consistently meet or exceed expectations. Conduct route audits to verify delivery accuracy and maintain route integrity. Support circulation growth initiatives and help achieve monthly circulation goals. Utilize sales tools and promotional strategies to increase readership and subscriptions. Assist with single-copy sales efforts and distribution initiatives.
Manage Customer and Dealer Relationships: Serve as a primary point of contact for delivery-related concerns and service issues. Maintain positive dealer and customer relationships across the assigned territory. Monitor key performance metrics and implement improvements where needed. Collaborate with internal teams to enhance efficiency, service quality, and operational effectiveness.