District Manager - Tampa

Alsco•Tampa, FL

2d•Hybrid

About The Position

The District Manager is responsible for meeting or exceeding service goals in the management of a district of routes. This role may also involve managing a service center. The District Manager is expected to develop and motivate their team through continuous training, regular meetings, daily check-ins, fostering a positive work environment, route rides, and building strong relationships with each Route Sales Representative (RSR). Key responsibilities include ensuring customer loyalty and outstanding service through customer visits, audits, new installs, problem-solving, open communication, and negotiation. The District Manager must ensure adherence to all company policies and procedures, including safety and Service SOP. They will manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix, while also monitoring and reporting competitive activity. Additionally, they will oversee promotions, contests, and maintain excellent customer relationships. The role involves leading their district to success, communicating changes and policies, overseeing route organization, projecting a professional image, and cooperating with other departments. The District Manager may also complete general route responsibilities when necessary, including safely operating a delivery vehicle. A Senior District Manager performs all these functions and additionally oversees a service center, which includes securing the facility, managing inventory, overseeing deposits and paperwork, and communicating effectively with the processing plant.

Requirements

Valid Driver’s License
Maintain a driving record free of chargeable accidents, speeding, safety or other violations
Must be 21 years or older
Demonstrate excellent skills in customer service and route sales
Excellent verbal/written communication skills in English
Comprehend and follow direction
Good time management skills
Team player
Recognize colors, sizes and types of product
Count, add and subtract accurately
High School graduation or similar experience
Qualified to hold a drivers license

Responsibilities

Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
Monitor and report competitive activity.
Oversee promotions, contests and continued excellent customer relationships.
Lead their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Complete general route responsibilities when necessary.
Safely operate a delivery vehicle, following all applicable laws and company policy.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Oversee a service center (for Senior DM), including securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, and communicating effectively with the processing plant.
Work with and support other service personnel as required by supervision.