District Manager

ABM•Normal, IL

33d•Onsite

About The Position

The District Manager will manage the work within the appropriate budget requirements and work closely with the customer or building management company. Work with any customer issues as well as employee relations issues. This role is responsible for ensuring company standards are met in compliance with operations and servicing contractual obligations to customers within specified budget of labor and expense. The District Manager reviews daily labor for their assigned District, educates supervisors on payroll procedures, and enforces company policy. They are responsible for contacting customers to ensure services meet contract requirements and to ensure customer retention, while also working towards securing sales. The role requires strong personnel management skills to resolve problems with employees and supervisors, including providing recognition and disciplinary action, and training subordinates. The District Manager assists in safety programs, ensures compliance with all safety policies and requirements, and is responsible for reporting accidents and claims. They also assist with district supply systems, ordering supplies, and ensuring subordinates provide proper supply levels within budget. The position involves managing job budgets and costs to maintain business in line with branch financial goals, and assuming responsibility for supervisor vacation and holiday replacement coverage. Additionally, they investigate work-related accidents promptly and thoroughly, review workers compensation claims, and must be knowledgeable of relevant city, state, and federal laws and regulations. The role may also involve assisting the Branch Manager with equipment audits and purchasing, and performing other assigned duties.

Requirements

3-5 Years’ experience in a service-oriented environment
Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
Good communication skills both written and verbal.
Proven ability to work with and communicate with front line employees as well as upper level management team.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage work within appropriate budget requirements.
Work closely with the customer or building management company.
Address customer issues.
Address employee relations issues.
Ensure company standards are met in compliance with operations and servicing contractual obligations to customers within specified budget of labor and expense.
Review daily labor for assigned District.
Educate supervisors on payroll procedures.
Adhere to and enforce established company policy and ensure assigned subordinates do likewise.
Contact customers to ensure services meet service contract requirements and ensure customer retention.
Work consistently toward securing sales.
Use proper personnel management skills to resolve problems with employee and supervisory personnel.
Carry out positive recognition and disciplinary action as needed.
Train subordinates as needed.
Assist in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies.
Ensure that company policy and all safety requirements are administered properly.
Report accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
Assist in district supply systems and with ordering supplies.
Ensure subordinates provide proper supply levels to all accounts within supply expense budget.
No discretionary spending without PRIOR approval of branch management.
Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility.
Assume responsibility for supervisor vacation and holiday replacement coverage.
Ensure both you and your Supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
Assist in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
Know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
Assist Branch Manager in equipment audits and purchasing.
Perform all other duties as assigned or requested.