District Manager, East Coast
About The Position
We are hiring a District Manager, East Coast to lead our Retail Store teams. This position reports to the Director, Retail and takes Away further, driving district-wide growth and brand elevation by coaching and empowering Store Managers, scaling operational excellence, and ensuring every location delivers an immersive customer experience that deepens brand love and loyalty. As a strategic bridge between HQ and field operations, you will partner cross-functionally across People & Culture, L&D, Brand, Loss Prevention, Retail Operations, and Merchandising to translate company strategy into seamless store-level execution and measurable performance. This role will oversee the following retail locations: Noho (NYC), Williamsburg (NYC), Newbury (Boston), Georgetown (Washington D.C.), Yorkdale (Toronto)
Requirements
- A minimum of 3 years of multi-unit leadership experience (e.g., District Manager/Area Manager) or a minimum of 4 years as a high-performing Store Manager in a high-volume retail environment
- Exceptional business acumen with the ability to analyze retail KPIs, financial reports, and merchandising analytics to drive store performance
- A proven track record of successfully coaching and developing other managers to meet or exceed district business goals
- Strong written and verbal communication skills with the ability to influence and inspire geographically dispersed teams
- Resourceful problem-solver who can resolve operational challenges of medium complexity and make data-driven decisions in a fast-paced environment
- Ability to travel up to 75% of the time across the assigned district territory, with overnight travel required
- Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
- Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
- Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Nice To Haves
- Creative and innovative; love to build great new things that are fresh and unique while staying on brand
- Agile, and motivated by a fast-paced and ever changing environment
- Passionate about transforming travel for all
Responsibilities
- Collaborate with the Director, Retail by providing data, sales analysis, local trends, and operational insights to inform district financial planning and boost sales
- Translate retail strategies into structured execution plans for your district, owning the prioritization of store workstreams to ensure seamless technology rollouts and launch executions
- Serve as the primary liaison between your stores and key cross-functional partners, including Retail Ops, Brand, and L&D
- Participate in cross-functional projects or initiatives that improve store efficiency or customer experience, reporting progress and feedback to Retail leadership
- Develop and nurture community engagement through store activations and local events that align with Brand’s marketing calendar
- Provide oversight and coaching to store managers on daily execution, operational excellence, sales performance, and budgets
- Lead the execution of district cross-functional initiatives aimed at improving store efficiency and customer experience, partnering across teams to deliver measurable outcomes
- Reinforce accountability by conducting regular store visits and business reviews, ensuring managers are equipped with the knowledge (brand/product) and tools to achieve results
Benefits
- Health insurance offerings
- 401(k) with a company match
- Paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave)
- Discount codes, product stipends, and giveaways
- Company-sponsored volunteer and charitable opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
