Supervisor - Texas

Security Finance•San Antonio, TX

4d•Hybrid

About The Position

Security Finance is a recognized leader in personal installment lending with over 70 years of experience helping millions of customers access small loans. We operate more than 700 branches nationwide and are seeking an experienced District Manager to lead a group of branches in Texas. The exact territory will be finalized prior to hire. This is a high-impact leadership role, ideal for a strategic, results-oriented professional with a proven ability to drive branch performance, develop high-performing teams, and ensure compliance within the traditional personal installment loan industry. Candidates must currently live in, or be willing to relocate to, Southern Texas, with relocation assistance potentially available.

Requirements

Prior multi-unit supervisory experience in the traditional personal installment loan industry is required. Applicants with retail, food service, or unrelated management backgrounds will not be considered.
Strong communication skills with proven ability to coach, collaborate, and manage conflict
Prior customer service, sales, training, and management experience in a branch environment
Proficiency in MS Office, including Word and Excel
Valid driver’s license and daily access to a reliable automobile for business use
Ability to travel daily within the defined territory, with occasional overnight stays as needed
Must live in or be willing to relocate to the assigned area.
Eligibility to obtain and maintain any required licenses or certifications for ancillary products or services (e.g., insurance, tax preparation); must maintain IRS suitability
Analytical skills to evaluate data, identify trends, diagnose problems, and implement solutions
Driven to continuous self-development with an adaptive leadership style
Ability to balance strategic thinking with operational execution
High school diploma or equivalent required

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Oversee operational performance and ensure branch objectives are met
Implement effective sales, lending, and collection procedures
Develop and recommend business strategies to drive territory growth and profitability
Review branch locations and markets, recommending changes to maximize performance
Evaluate branch operations and apply established processes to improve results
Ensure compliance with all state, federal, and company policies, including fraud monitoring and reporting
Build and develop a high-performing sales and customer service team
Complete timekeeping edits, personnel updates, and training assignments on time
Conduct onsite and remote visits, performance evaluations, and follow-up coaching
Identify and support employees with potential for advancement
Make data-driven decisions and solve problems effectively
Serve as a liaison between branch personnel, corporate teams, and upper management
Partner with Talent Management on recruitment, onboarding, and training
Investigate, report, and resolve internal and external complaints promptly