District Manager

KFC•, VA

33d•Hybrid

About The Position

The District Manager provides overall leadership and direct supervision for approximately 4-8 KFC/Taco Bell restaurants, ensuring that the Brand's Vision, Mission, and Guiding Values are effectively delivered. This role ensures that each Restaurant General Manager meets or exceeds the Annual Operating Plan established for their respective restaurants. The District Manager achieves these objectives by exemplifying Tasty Chick’n's Guiding Values and actively selecting, training, and developing managerial employees to drive key results in People, Customer, Sales, and Profit.

Requirements

College degree or equivalent relevant work experience
ServSafe Certification is required
A minimum of six years of experience in restaurant operations is essential
Proficiency in Microsoft Office Suite is required
Proficient knowledge of Microsoft Office software applications, including Word, Excel, and PowerPoint, is required.
Strong verbal and written communication skills are necessary to effectively interact with team members, upper management, and external stakeholders.
Demonstrated leadership qualities, including the ability to motivate, mentor, and develop teams.
Strong analytical skills to assess restaurant performance metrics, identify trends, and make data-driven decisions.
Typing/computer keyboard
Verbal communication
Utilize computer software (specified above)
Written communication
Retrieve and compile information
Public speaking/group presentations
Maintain records/logs
Research, analyze and interpret information
Verify data and information
Investigate, evaluate, recommend action
Organize and prioritize information/tasks
Leadership and supervisory, managing people
Operate office equipment
Basic mathematical concepts (e.g. add, subtract)

Nice To Haves

at least three year of multi-unit store management experience preferred
Familiarity with restaurant management software and systems (e.g., point-of-sale systems, inventory management software) is a plus
Experience in talent management, including succession planning and performance management, is highly valued.
Experience in budgeting, forecasting, and financial analysis is beneficial to achieve profit objectives.

Responsibilities

Exemplify Tasty Chick’n's Guiding Values while developing high-performing Restaurant General Managers through effective selection, training, retention, and recognition of A+ talent using Tasty Chick’n’s tools and processes.
Identify and cultivate a pipeline of talent through effective succession planning tools and best practices.
Consistently execute the Performance Management process to ensure employees are set up for success and held accountable for their performance.
Collaborate with the People Services Team to ensure all restaurants maintain legal compliance and proactively address employee relations needs in the market.
Partner with the People Excellence department to achieve at least one certified training unit in their area.
Establish and implement plans for regular visits to restaurants, prioritizing details and conducting effective coaching visits. Provide recognition and engage with staff during various operational periods, including opening, lunch, dinner, late night, and weekends.
Foster a customer-focused culture by serving as a role model in resolving significant customer issues and training managers to meet or exceed customer service standards.
Coach and drive excellence within the team, holding them accountable for adhering to core operational procedures through the use of the OSM and Company systems.
Ensure compliance with food safety standards in each unit through direct observation and follow-up on food safety audit results. Ensure management teams are properly trained via ServSafe or state-approved equivalents.
Ensure that restaurant-level plans and marketing initiatives are effectively implemented. Assist General Managers in executing local store marketing plans to drive year-over-year sales growth.
Continuously analyze sales, labor, inventory, and controllables, coaching RGMs to take specific corrective actions to meet or exceed margin and sales growth targets.
Conduct regular business reviews and contact meetings with RGMs to enhance their capability in identifying and implementing tactics to close performance gaps.
Ensure that each restaurant complies with Federal, State, and Local requirements.
Share best practices and demonstrated successes with the team and across the company to promote continuous improvement.