District Manager
MediaNews Group•Wilkes-Barre, PA
•Onsite
About The Position
The Citizens' Voice is looking for a District Manager. As a District Manager, you will play a crucial role in working with the circulation team to facilitate the delivery of multiple daily and weekly print products. The position is 37.5 hours... approximately 1:00 AM to 8:30 AM. Always off on Sunday night/Monday morning. Will work 5 shifts between Tue-Sun. Day off can vary. Must work Holidays (unless it falls on a Monday).
Requirements
- Commitment to excellence in customer satisfaction
- Dedication to customer retention and achieving circulation goals
- HS Diploma or GED required
- Must be willing to submit and pass the necessary required checks
- Must possess and maintain a valid driver’s license and have reliable transportation
Responsibilities
- Establishes, reviews, and adjusts route delivery boundaries to maximize service and minimize expenses
- Monitors and understands the independent contractor agreements
- Responsible to recruit, orientate and contract Independent Contractors
- Reviews and holds accountable IC performance results in service to maintain company standards
- Oversees/Assists in the distribution of company products to IC
- Maintains company-established complaint ratio standard
- Responds to customer complaints to ensure excellent service
- Delivers open routes as needed
- Retention- contacts customers who have stopped for service issues in an attempt to get them back
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
