Susquehanna Printing Company- FT District Manager

Steinman Communications•Lancaster, PA

3d•Hybrid

About The Position

Susquehanna Printing Company is seeking a motivated full-time District Manager to oversee newspaper distribution operations throughout Lancaster County. This role involves managing independent carrier networks, ensuring timely and accurate product delivery, supporting circulation growth, and acting as a liaison between the company, contractors, and customers. The position is salaried, with work hours that may vary based on operational needs, typically around 3:00 a.m. to 11:00 a.m. The role is primarily field-based, requiring approximately 65-70% of time spent delivering routes and managing carriers using a personal vehicle.

Requirements

Experience in circulation, distribution, logistics, retail operations, route management, or a related field.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications.
Ability to work independently and make sound decisions in a dynamic environment.
Strong organizational, time management, and problem-solving skills.
A collaborative, team-oriented mindset with a positive attitude.
Valid driver's license, dependable vehicle, liability insurance, and a satisfactory motor vehicle record.

Responsibilities

Manage and Support Independent Carrier Networks: Recruit, onboard, train, and retain high-quality independent newspaper carrier contractors. Build strong working relationships with contractors while ensuring compliance with contractual expectations. Monitor and uphold performance standards related to delivery quality, customer service, and reliability. Make personnel-related decisions and address operational challenges proactively.
Drive Circulation and Distribution Success: Ensure customer and subscriber satisfaction levels consistently meet or exceed expectations. Conduct route audits to verify delivery accuracy and maintain route integrity. Support circulation growth initiatives and help achieve monthly circulation goals. Utilize sales tools and promotional strategies to increase readership and subscriptions. Assist with single-copy sales efforts and distribution initiatives.
Manage Customer and Dealer Relationships: Serve as a primary point of contact for delivery-related concerns and service issues. Maintain positive dealer and customer relationships across your assigned territory. Monitor key performance metrics and implement improvements where needed. Collaborate with internal teams to enhance efficiency, service quality, and operational effectiveness.