Susquehanna Printing Company- FT Customer Service Representative Circulation
About The Position
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week. Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.
Requirements
- High school diploma or equivalent.
- Excellent verbal communication skills with clear speech and proper grammar.
- Basic typing and computer skills.
- Strong attention to detail and accuracy.
- Ability to remain professional and composed in challenging situations.
- Dependable, flexible, and able to work in a fast-paced environment.
- PC computer operations and software products such as Newzware.
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Provide customer service to customers and circulation carriers.
- Handle both inbound and outbound telephone responsibilities.
- Work well with staff and supervisors.
- Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances.
- Follow all Standards and Acceptance guidelines and memos.
- Know and understand all rates pertinent to the products and programs you sell.
- Maintain acceptable production and accuracy levels.
- Serve the needs of carriers and news dealers so they can meet customer expectations.
- May complete recurring reports, standard form letters and memos.
- May assist Circulation District Managers or management with project needs.
- Ability to work in a fast-paced environment.
Benefits
- 4 weeks PTO to start (pro-rated for first year)
- Paid Holidays
- medical
- prescription
- dental
- vision
- short-term disability
- basic life insurance
- 401(k) with Company Match
- Wellness program
- Employee Assistance Program
- Parental leave program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
